Job Vacancy in Chennai: The dynamic city of Chennai is once again at the center of exciting career opportunities in the IT and BPM region. A leading global player, Hexware Technologies, has specifically announced a large-scale Hexware walk-in interview drive for voice process roles. It presents an unprecedented opportunity for both new graduates and experienced professionals to join a world-class organization. If you are looking for a stable and rewarding job vacancy in Chennai, it can be the perfect launchpad for your career.
- Role: Voice Process
- Company: Hexaware
- Experience: 0 – 4 years
- Salary: 2.25-3.5 Lacs P.A.
- Location: Chennai
About Hexware Technologies
Hexware Technologies is a global IT and BPM (Business Process Management) company that is famous for its customer-centered approaches and innovative solutions. With its presence in more than 30 countries, Hexaware Walk-In Interview strengthens businesses worldwide through automation, cloud, and its main abilities in customer experience. The company is observed to focus on its lively work culture, commitment to employee development, and taking advantage of the next-generation technologies. Being part of Hexware means being part of a team that gives importance to cooperation, learning, and excellence.
Job Description: Job for Freshers
The primary role of the executive of Voice Process is to act as the first point of contact to international customers, which is mainly located in North America or Europe. You will be responsible for handling inbound and outbound calls, addressing customer questions, resolving issues, and ensuring high-level customer satisfaction. Job Vacancy in Chennai. This role is important in maintaining and enhancing the brand reputation of the customer through exceptional service distribution. It is a process-driven role that requires excellent communication skills, patience, and an attitude of solving problems.
Key Responsibilities
- Handling high amounts of inbound and outbound customer calls professionally.
- Recognizing and understanding the needs of the customer, whenever possible, target for earlier coal resolution.
- Providing accurate and complete information to customers about products, services, or procedures.
- Logging in call details and follow-up action in the company’s CRM system.
- Increase complex issues for the members or departments of the concerned senior team according to defined procedures.
- Call handling time, such as individual performance goals and key matrix, customer satisfaction score, and quality standards.
- Stay updated with new product features and process changes to provide reliable information.
- Following the company’s policies and scripts while maintaining a positive and sympathetic customer-focused attitude.
Major skills required
- Excellent oral communication: a neutral pronunciation, clear pronunciation, and impeccable English skills with good grammar.
- Active hearing: The ability to listen carefully and understand the underlying issues without any hindrance.
- Customer orientation: Real desire to help people and provide solutions, ensuring a positive customer experience.
- Problem-solution skills: the ability to analyze a situation and recognize effective solutions quickly.
- Computer proficiency: Relaxation with navigating the computer system using CRM software and basic data entry.
- Patience and composition: the ability to handle despair and professionally frustrated or distorted customers.
- Adaptability: Depending on the customer requirements, the desire to work in a 24/7 shift environment, including the night shift.
Education and qualification
- Required: Minimum qualification of a Higher Secondary Certificate (HSC) or 12th standard pass.
- Favorites: Any bachelor’s degree (B.A, B.Com., B.Sc., BBA, etc.) or a postgraduate degree from a recognized university.
Required experience
- This is one of the most appearance aspects of this Drive -it is open to a wide range of experiences.
- Freshers (0 years): This is an excellent job for freshers. Hexaware provides extended training to equip new hires with the Necessary Process and Product Knowledge.
- Experienced candidates (up to 4 years): Individuals with pre-experience in international voice support, customer service, or technical support roles are highly encouraged to participate in the Hexware walk-in interview. Your experience will be given importance, and there may be rapid growth within the team.
- The compensation introduced for this role is competitive, depending on your merit and prior experience, and ranges from 2.25 to ₹ 3.5 lakh per year.
Job Location
The position is based in Chennai, Tamil Nadu. Hexaware’s state-of-the-art offices in the city are designed to provide a comfortable and productive working environment. Chennai, being a Major Metropolitan Hub, offers Excellent Connectivity, Infrastructure, and a vibrant lifestyle.
Benefits of working in Hexaware
- Extensive training: Get intensive initial and ongoing training to excel in your role.
- Career Growth Path: Clear Vertical and Horizontal Growth Opportunities with the Organization.
- Global Exposure: Interaction with international customers and understanding global business practices.
- Competitive Salary: Attractive Compensation Package with Periodic Appraisals.
- Health Insurance: Group medical insurance coverage for you and your dependents.
- Transportation Facility: Safe and Reliable Cab Services Provided for Pick-up and Drop-off.
How to Apply: Click on the Apply Link Below⇓
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