Jio Customer Service Job: Jio Customer Service Job seeking out a worthwhile career in customer support with, without a doubt, one of India’s fundamental telecom companies? Jio Customer Service Job opportunities are now open for 2025, imparting a hybrid work model with competitive salaries. If you have tremendous conversation skills and a passion for assisting customers, this will be the best function for you.
- Role: Customer Service
- Company: Jio
- Experience: 1 – 6 years
- Salary: 2.5-3.5 Lacs P.A.
- Work Mode: Hybrid
- Location: Kolkata
About Careers at Jio
Reliance Jio is India’s largest telecommunications network and a subsidiary of Reliance Industries. Since its release, Jio has revolutionized the telecom quarter with much less pricey data plans, immoderate-tempo net, and innovative virtual offerings. Known for its patron-centric technique, Jio gives excellent career growth possibilities in numerous domains, at the side of customer service, sales, and technical support.
Job Description: Jio Customer Service Job
The Jio Customer Service Job is a hybrid characteristic that mixes work-from-home flexibility with occasional workplace visits. As a customer service representative, you’ll be the number one point of contact for Jio clients, addressing their queries, resolving customer complaints, and ensuring a positive client enjoy. The Jio Customer Service Job is an excellent opportunity for individuals in search of a strong and worthwhile career in the telecom industry. With a hybrid work model, competitive salary, and several worker benefits, this position is best for both freshers and skilled professionals.
Key Responsibilities
- Customer Interaction: Handle inbound and outbound patron calls, emails, and chat assistance professionally.
- Issue Resolution: Assist customers with billing inquiries, community troubles, carrier activation/deactivation, and different telecom-associated issues.
- Product Knowledge: Stay up to date with Jio’s contemporary plans, gives, and digital services to provide correct records.
- Complaint Management: Log patron court docket instances, extend important troubles to the applicable branch, and ensure proper, timely decisions.
- Customer Retention: Provide fantastic service to maintain clients and enhance customer loyalty.
- Documentation: Maintain certain information about client interactions and have look-ups.
- Feedback Collection: Gather customer comments to assist enhance the provider’s nice.
Key Skills Required
- Excellent Communication: Fluent in English and Hindi (local language proficiency is a plus).
- Problem-Solving: Ability to troubleshoot and clear up client troubles effectively.
- Patience & Empathy: Handle annoyed customers with patience and a brilliant attitude.
- Technical Proficiency: Basic expertise in telecom services and digital platforms.
- Time Management: Ability to deal with more than one purchaser’s queries in a fast-paced environment.
- Adaptability: Willingness to investigate new processes and environments.
Education & Qualifications
- Minimum Qualification: Graduation in any field (12th skip applicants with relevant experience may also follow).
- Preferred Degrees: BBA, B.Com, BA, or any associated subject.
- Certifications: Certification in customer support or telecommunication is an advantage.
Experience Required
- Freshers: Can observe to get right of entry to diplomatic positions with robust communication skills.
- Experienced Candidates: 1-6 years of enjoy in customer support, call facilities, or telecom help roles.
Job Location
This Jio Customer Service Job is based in Kolkata, with a hybrid work model permitting employees to work at home at the same time as now and again travelling to the office.
Benefits of Working at Jio
Competitive Salary: Earn between 2.Five-3.Five LPA, relying on revel in.
Hybrid Work Model: Enjoy the flexibility of running from home with occasional place of business visits.
Career Growth: Opportunities for promotions and talent development via schooling packages.
Employee Discounts: Avail discounts on Jio products and services.
Health Benefits: Medical coverage and nicely being packages for employees.
Work-Life Balance: Flexible shifts and supportive artwork lifestyle.
Job Security: Being part of Reliance Industries ensures long-term career stability.
How to Apply: Click on the Apply Link Below⇓
Apply Now, Here
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