Tech Mahindra Hiring For IRL Chat Process | 1 – 3 years

IRL Chat Process | 1-3.75 Lacs P.A.

Tech Mahindra gives a promising possibility for people seeking to assemble a career within the BPO quarter. The function of a Customer Relations Advisor in the IRL Chat – chat-voice process is proper for applicants with international BPO experience who are trying to work in dynamic and supportive surroundings. With aggressive reimbursement, professional growth opportunities, and pretty a range of employee benefits, Tech Mahindra stands proud as an organization of preference inside the enterprise. If you’ve been given the preferred experience and talents, don’t leave out on this possibility to enroll in a major international IT offerings business enterprise. Apply nowadays and take the following steps for your profession with Tech Mahindra.

Role: IRL Chat Process

Company: Tech Mahindra

Salary: 1 – 3 years

Salary: 1-3.75 Lacs P.A.

Location: Mumbai( Malad West ), Mumbai Suburban, Mumbai (All Areas)

About Company

Tech Mahindra, a leading multinational IT and agency approach outsourcing agency, is actively hiring for the IRL Chat-Voice Process in Mumbai. The corporation is looking for enthusiastic and skilled candidates to join its group as Customer Relations Advisors. This role is essential for keeping excessive requirements of customer service and ensuring patron pride in worldwide surroundings.

Job Description:

As a Customer Relations Advisor inside the IRL Chat – Voice Process at Tech Mahindra, you may be chargeable for offering incredible customer service to worldwide customers. The position entails handling chat and voice interactions, resolving purchaser queries, and ensuring an excessive degree of patron satisfaction. Candidates who’ve experience in dealing with global methods can be given desire.

Experience Required:

HSC/Graduate with at least 6 months of International BPO revel in (Voice).

SSC with no less than 1 12 months of International BPO enjoy (Voice).

Designation: Customer Relations Advisor

Work Mode: Office-based totally

Transportation: Provided inside limitations

Contact: Call/WhatsApp CV to HR on 7208381959 or electronic mail at tahirimmohdrafiq.Shaikh@techMahindra.Com

Key Responsibilities:

Customer Interaction:

• Handle inbound and outbound chat and voice interactions with worldwide clients.
• Provide accurate information and remedy patron queries effectively.
• Maintain a professional and courteous tone whilst interacting with clients.

Issue Resolution:

• Identify and treat client issues in a properly timed way.
• Escalate complicated queries to the first-class department whilst necessary.
• Follow up with clients to make sure their concerns are in reality addressed.

Process Adherence:

• Adhere to enterprise guidelines and strategies all through purchaser interactions.
• Ensure compliance with global requirements and guidelines.
• Maintain correct statistics of patron interactions and updates.

Performance Targets:

• Meet or exceed normal performance objectives associated with customer satisfaction, response time, and high-quality service.
• Participate in normal schooling and development programs to beautify competencies.
• Work collaboratively with group contributors to reap collective dreams.

Communication:

• Maintain clean and effective communication with customers and crew contributors.
• Provide comments to supervisors on ordinary problems and advise upgrades.
• Stay up to date with product knowledge and enterprise trends to offer knowledgeable assistance.

Eligibility Criteria:

Educational Qualifications:

• Candidates have to have finished HSC/Graduate with no longer than 6 months of International BPO revel in a voice technique.
• SSC candidates with a minimum of 1 to twelve months of International BPO enjoy also are eligible to apply.

Experience:

• Experience in dealing with worldwide strategies is favored.
• Ex-personnel of Tech Mahindra are welcome to apply, hassle to assembly the eligibility standards.

Skills Required:

• Strong communique talents in English.
• Ability to address consumer interactions with professionalism and empathy.
• Good hassle-fixing talents and the ability to expect in your feet.

Work Environment:

• Candidates have to be snug running from the place of work, as this is an on-internet site online position.
• The artwork environment is dynamic and fast-paced, requiring flexibility and flexibility.
• Additional Information:
• The feature is primarily based totally in Malad West, Mumbai.
• Tech Mahindra presents transportation centers with internal awesome barriers, making sure secure and handy tours for employees.

Application Process:

Interested candidates who meet the eligibility standards are recommended to apply by sending their up-to-date CV via WhatsApp or e-mail. For any queries, candidates can reach out to the HR contact furnished.

Benefits at Tech Mahindra:

Career Growth and Development:

Tech Mahindra is dedicated to the expert development of its personnel. The company offers several education packages, workshops, and certification opportunities to assist personnel in enhancing their careers. There also are enough possibilities for internal promotions and function changes, allowing employees to grow within the company.

Competitive Compensation and Incentives:

In addition to competitive profits, Tech Mahindra offers appealing incentives and bonuses based totally on common overall performance. Employees within the IRL Chat-chat-voice process have the opportunity to earn genuine incentives, making it a financially profitable role.

Work-Life Balance:

Tech Mahindra is acquainted with the significance of work-life balance and strives to offer a supportive painting environment. The agency provides flexible working hours and encourages healthy stability in professional and private life.

Health and Wellness Programs:

The commercial enterprise company presents complete medical health insurance insurance, collectively with scientific, dental, imaginative, and prescient plans. Employees additionally have proper access to to well-being packages that concentrate on bodily and highbrow well-being, selling a healthier way of lifestyle.

Inclusive Work Culture:

Tech Mahindra fosters a way of life of inclusivity and variety. The agency values the specific contributions of every employee and provides an environment wherein absolutely everyone can thrive. There are diverse worker resource groups and initiatives that help range and inclusion inside the workplace.

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