The Customer Support Role at Infosys BPM is an incredible opportunity for freshers looking to construct a sturdy and worthwhile career in the corporate region. Infosys Hiring Freshers for this position gives a super platform to gain enterprise enjoyment, broaden professional talents, and expand internally a globally diagnosed corporation. If you’re looking for a Fresher mission in Bengaluru, don’t leave out this risk to start your profession with Infosys BPM. Apply nowadays and be a part of a thriving team that values innovation, excellence, and customer satisfaction!
- Role: Customer Support Role
- Location: Bengaluru, Karnataka, India
- Work Type: On-site
- Work Type: Full-time
- Company: Infosys
Infosys Hiring Freshers
Infosys BPM, a subsidiary of Infosys Ltd., is a global chief in enterprise method management (BPM) services. Established in 2002, Infosys BPM affords prevent-to-give-up transformational solutions throughout diverse industries, helping agencies enhance their operational overall performance. The business enterprise makes a specialty of handing over tremendous consumer testimonies, leveraging advanced technologies like automation, AI, and analytics.
With a presence in over 50 nations, Infosys BPM is thought for its worker-exceptional paintings way of lifestyles, aggressive repayment, and numerous career boom possibilities. The company is currently increasing its group and Infosys Hiring Freshers for its Customer Support Role in Bengaluru, making it an extremely good possibility for the ones trying to step into the agency international.
Job Description: Fresher job in Bengaluru
Infosys BPM is searching out dynamic and enthusiastic freshers to sign up for its Customer Support – Voice Process group. As a Customer Support Executive, you may be chargeable for managing customer queries, resolving problems, and making sure consumer pride via expert conversation and trouble-solving competencies.
Key Responsibilities
- Handle inbound and outbound client calls professionally.
- Provide accurate records and remedy patron queries.
- Address consumer issues and strengthen complicated troubles to the best branch.
- Maintain one-of-a-kind records of customer interactions and transactions.
- Follow company hints and carrier fine necessities.
- Ensure timely follow-up.S. OfAmericad provides awesome customer support.
- Work collaboratively with group individuals to decorate the general purchaser enjoy.
- Identify areas of development and propose procedure upgrades.
- Stay up to date with business agency guidelines, merchandise, and services.
- Maintain a positive and professional mindset at the same time as handling customers.
Key Skills Required
- Excellent verbal exchange abilities (both verbal and written) in English and Hindi (or nearby languages).
- Strong hassle-solving talents and the capability to handle patron worries correctly.
- Active listening competencies to apprehend patron issues.
- Basic knowledge of pc programs and MS Office gear.
- Ability to multi-task and manipulate time correctly.
- A consumer-oriented technique with a focus on issuer excellence.
- Good interpersonal talents to collaborate with crew contributors.
- Ability to address traumatic conditions and stay calm under strain.
Education & Qualifications
- Minimum Qualification: Any Graduate (BA, B.Com, B.Sc, BBA, BCA, BE, B.Tech, or equivalent).
- Candidates with a twelfth skip / Diploma may also be considered for fine positions.
- Good educational document with a sturdy draw near of communication talents.
- Additional certifications in customer support or call middle operations can be a bonus.
Experience Requirement
- Freshers are welcome to use.
- No earlier work revealed is needed.
- Candidates with 0-1 365 days of experience in customer service or BPO operations might be preferred.
Job Location & Work Environment
- Location: Bengaluru, Karnataka, India
- Work Mode: On-internet site on-line, Full-time
- Shift Timings: Rotational shifts may look at, consisting of day and night time shifts.
- Work Culture: Infosys BPM gives dynamic and inclusive artwork surroundings with awesome career growth opportunities.
Benefits of Working at Infosys BPM
Competitive Salary Package: Industry-well-known profits with extra incentives.
Career Growth Opportunities: Internal promotions and career development programs.
Training & Development: Comprehensive education on customer support and agency incredible practices.
Work-Life Balance: Employee-exceptional paintings rules and rotational shifts.
Medical & Health Benefits: Healthcare insurance and health packages.
Learning & Skill Development: Access to Infosys’ learning sources and online publications.