Client Services Associate Role: If you are seeking out a hybrid method opportunity in Bengaluru, ICON Plc is hiring for the Client Services Associate Role. This full-time role gives a hazard to paintings with a globally diagnosed healthcare and medical studies agency. If you have awesome communication abilties, a client-centric approach, and the capability to cope with patron interactions, this may be the proper career opportunity for you.
- Role: Client Services Associate I
- Location: Bengaluru, Karnataka, India
- Work Type: Hybrid, Full-time
- Company: ICON Plc
About ICON Hybrid Jobs
ICON Plc is a major worldwide issuer of outsourced development and commercialisation services to pharmaceutical, biotechnology, clinical device, and government businesses. Founded in 1990, ICON has grown proper right into a multinational organization running in over forty international places with a robust reputation for innovation and fine in clinical research and consulting offerings.
ICON allows convey new drugs and scientific improvements to the market quicker and greater effectively. The business employer’s paintings is critical in improving healthcare consequences and ensuring that lifestyles-saving treatments reach patients international.
Job Description: Client Services Associate Role
As a Client Services Associate at ICON, you will be answerable for handling client relationships, helping project execution, and ensuring excessive levels of customer satisfaction. This position calls for a aggregate of communication abilities, hobby to element, and hassle-solving competencies to deliver the pleasant possible carrier to ICON’s customers.
Key Responsibilities
Client Communication & Relationship Management: Act as the number one point of contact for patron inquiries and useful resource requests.
Project Coordination: Assist in planning, executing, and monitoring consumer initiatives.
Issue Resolution: Handle consumer problems promptly and make a splendid choice.
Data Management: Maintain and update customer records, contracts, and project files.
Process Improvement: Identify regions for technique enhancement and endorse improvements.
Cross-purposeful Collaboration: Work with diverse internal companies, including sales, operations, and finance, to make certain seamless provider transport.
Reporting & Documentation: Prepare reviews, displays, and client updates as required.
Client Satisfaction Monitoring: Conduct normal check-ins and feedback instructions with clients.
Adherence to Compliance & Regulations: Ensure that all consumer interactions and project implementations follow industry suggestions.
Support Business Development: Assist in identifying boom possibilities and increasing ICON’s consumer base.
Key Skills Required
Excellent Verbal & Written Communication: Ability to speak effectively with clients and inner teams.
Customer Service Orientation: A proactive technique to understanding and captivating customer needs.
Organizational & Time Management Skills: Ability to govern more than one initiative correctly.
Attention to Detail: Ensuring accuracy in documentation, data entry, and reporting.
Problem-Solving Skills: Ability to address patron troubles and offer powerful solutions.
Team Collaboration: Worked efficaciously with unique departments to ensure easy project execution.
Technical Proficiency: Familiarity with CRM structures, Microsoft Office Suite, and facts management tools.
Adaptability & Resilience: Ability to work in a dynamic and speedy-paced surroundings.
Education & Qualification
- Minimum Qualification: Bachelor’s diploma in Business Administration, Healthcare Management, Life Sciences, or an associated situation.
- Preferred Qualification: Master’s diploma (MBA) or specialization in Client Management, Project Management, or Customer Relationship Management.
- Certifications in customer service, undertaking control (PMP), or healthcare compliance might be an advantage.
Experience Required
- 0 to 3 three years of experience in customer offerings, customer service, undertaking coordination, or account control.
- Freshers with sturdy conversation capabilities and a customer-centric mindset are recommended to apply.
- Experience in the healthcare, scientific research, or pharmaceutical enterprise is a plus.
Job Location & Work Environment
- Location: Bengaluru, Karnataka, India.
- Work Mode: Hybrid (Combination of on-site and far off artwork).
- Employment Type: Full-time Role.
Benefits of Working at ICON Plc
Competitive Salary & Incentives: Attractive remuneration packages with performance-primarily based definitely bonuses.
Hybrid Work Model: Flexible artwork arrangements to balance artwork and personal life.
Career Growth & Development: Training applications, capability development publications, and mentorship.
Global Exposure: Work with international teams and clients across multiple industries.
Work-Life Balance: Supportive paintings surroundings with nicely-being packages and paid time without work.
Healthcare & Insurance Benefits: Comprehensive fitness and medical health insurance plans for personnel and households.
Learning & Upskilling Opportunities: Access to workshops, webinars, and certifications.
How To Apply: Click On the Apply Link below⇓