Online Web Chat Representative | ₹30,734–₹53,161 a month
HCL Technologies seeks an Online Web Chat Representative for an element-time position in Mumbai. This get right of entry to-degree function requires at least 1 365 days of experience in customer support or online chat assistance. Responsibilities encompass responding to customer inquiries, imparting product facts, troubleshooting, and keeping immoderate purchaser pride. The perfect candidate needs to have sturdy communique abilities, the capability to multitask in brief-paced surroundings, and skills in the utilization of online chat structures. Benefits encompass profit sharing, paid ill leave, and vision insurance. HCL is dedicated to a diverse and inclusive place of job.
Role: Online Web Chat Representative
Company: HCL Technologies
Location: Mumbai, Maharashtra
Salary: ₹30,734–₹53,161 a month
Work Type: Part-time
Education: No Degree Mentioned
About Company
HCL Technologies is looking for a dedicated and adaptable Online Web Chat Representative to sign up for our organization in Mumbai, Maharashtra. This detail-time get right of entry to-level position requires a minimum 1 3 hundred and sixty-five days of revel in in customer support or on-line chat help. The exceptional candidate must have sturdy mission and time management capabilities and the capability to thrive in dynamic and rapid-paced artwork surroundings.
Job Description
As an Online Web Chat Representative, my role involves presenting real-time guide to customers through chat platforms. I assist with inquiries, troubleshoot troubles, and manual users through our services or products, making sure a easy and efficient experience. My duties include responding right away to messages, information and addressing consumer wishes, and providing answers or escalating complex troubles to suitable departments. I maintain a expert and friendly demeanor, aiming to clear up queries quick at the same time as improving consumer delight. My purpose is to create a fine interplay and construct lasting relationships with users via clear verbal exchange and effective problem-solving competencies.
Key Responsibilities:
Customer Support:
- Respond to customer inquiries properly away and effectively via online net chat, making sure excessive client pride.
- Provide accurate product facts and assist customers with troubleshooting and resolving issues.
Collaboration and Escalation:
- Work closely with skip-useful agencies to cope with and solve purchaser dreams.
- Escalate complicated problems to suitable departments while critical, making sure a persevering consumer revels in them.
Record Keeping and Knowledge Management:
- Maintain precise and correct information on consumer interactions and transactions.
- Stay updated with modern product understanding, organization guidelines, and techniques to provide informed aid.
Customer Satisfaction:
- Strive to preserve excessive degrees of client satisfaction by turning in timely and correct responses.
- Utilize wonderful communique skills to effectively manipulate client troubles and inquiries.
Requirements:
Experience: At least 1 12 months of experience in customer support or online chat aid roles.
Skills: Strong project control and time control capabilities. Proficiency in the use of online chat structures and customer service software programs.
Communication: Excellent written and verbal conversation abilities are crucial for successfully dealing with consumer interactions.
Adaptability: Ability to multitask, prioritize, and thrive in short-paced surroundings.
Education: High college diploma or equal.
Benefits at HCL Technologies
Profit Sharing: Employees have the opportunity to proportion within the corporation’s income, incentivizing normal ordinary overall performance and fostering a sense of possession.
Paid Sick Leave: HCL offers paid sick leave, making sure personnel can take essential time without work for health-associated issues without financial strain.
Vision Insurance: Comprehensive vision coverage is obtainable, shielding eye care wishes and promoting everyday employee health.
Inclusive Workplace: HCL is devoted to developing a diverse and inclusive environment, supporting personnel from all backgrounds, and promoting equality.
Professional Development: The business enterprise encourages non-forestall analysis and growth, imparting diverse training and improvement possibilities to decorate skills and professional development.
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