Freshers Jobs in Kolkata: Are you an extraenergetic job seeker searching for exciting career opportunities in Kolkata? Careers at Capgemini offer amazing growth prospects, particularly within the Voice Process domain. As a worldwide leader in consulting, technology, and outsourcing services, Capgemini provides a dynamic work environment for freshers to kickstart their careers.
- Role: Voice Process
- Company: Capgemini
- Experience: 0 years
- Salary: Not Disclosed
- Location: Kolkata
About Careers at Capgemini
Capgemini is a multinational agency based totally in Paris, France, specializing in IT offerings, consulting, and virtual transformation. With a robust presence in over 50 nations, Capgemini is concept for its progressive answers and worker-nice artwork subculture. The organization gives severa opportunities for freshers and skilled experts alike, making it a desired company in the IT and BPO sectors.
Job Description: Freshers’ Jobs in Kolkata
The Voice Process function at Capgemini involves dealing with customer interactions via cellular phone calls, imparting guide, resolving queries, and making sure client delight. This role is right for freshers who’ve sturdy communique abilties and are searching for to construct a career in customer support and BPO operations. For freshers trying to find a profitable career in Kolkata, Careers at Capgemini in the Voice Process area present a first-rate possibility. With no previous experience required, robust verbal exchange talents, and a willingness to analyze, you may assemble a fulfilling career in one of the major IT and consulting agencies.
Key Responsibilities
- Handling Customer Inquiries – Responding to purchaser calls, addressing their issues, and providing accurate information.
- Problem Resolution – Assisting customers with service or product-associated issues and ensuring timely resolution.
- Data Entry & Documentation – Maintaining information of patron interactions and updating databases.
- Meeting Performance Metrics – Achieving goals associated with call handling with time, consumer delight, and overall performance.
- Upselling & Cross-selling – Promoting organisation services or products at the same time as applicable.
- Adhering to Company Policies – Following compliance tips and maintaining professionalism in all interactions.
Key Skills Required
- Excellent Communication Skills – Fluency in English and Hindi (or local language) is essential.
- Active Listening – Ability to recognize customer concerns and respond because it ought to be.
- Problem-Solving Ability – Quick questioning to remedy customer problems efficiently.
- Patience & Empathy – Handling annoyed clients with staying power and an incredible thought-set.
- Basic Computer Knowledge – Familiarity with MS Office and records get right of entry to systems.
- Teamwork & Adaptability – Willingness to work in shifts and collaborate with organization contributors.
Education & Qualifications
- Educational Qualification: Minimum graduation in any discipline (BA, B.Com, B.Sc, BBA, and plenty of other.) from a recognized college.
- Freshers Welcome: No prior experience is needed, making it a remarkable fresh interest in Kolkata.
- Language Proficiency: Strong verbal and written communication abilities in English and Hindi/Bengali.
Experience Required
- Freshers (0 years of experience) can follow this feature.
- Prior experience in customer support (if any) is probably an added advantage, but isn’t always obligatory.
Job Location
Kolkata, West Bengal – Capgemini has a huge presence in Kolkata, offering an expert and supportive work environment.
Capgemini
Benefits of Working at Capgemini (Voice Process)
Stable Career Growth: Opportunities for expertise development and promotions in the enterprise.
Competitive Salary & Incentives: Attractive pay structure with usual overall performance-primarily based totally bonuses.
Work-Life Balance: Flexible shifts and employee-best rules.
Training & Development: Comprehensive training packages to enhance verbal exchange and technical skills.
Global Exposure: Working with global customers and information diverse purchaser desires.
Employee Benefits: Health insurance, paid leave, and other business enterprise perks.
Positive Work Culture: Supportive group environment and employee engagement sports.
How to Apply: Click on the Apply Link Below⇓
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