Fresher Jobs in Hyderabad: The city of Hyderabad is a famous global IT and business hub, once again offering incredible career launchpads for fresh graduates and aspiring professionals. The most anticipated occasions have Fresher Jobs in Hyderabad, particularly dynamic customer service sector. The charge is headed by a global powerhouse, Sutherland, with its declared Sutherland walk-in interview drive for 2025. This is a golden opportunity for individuals to start their professional journey in a rich Voice Process role.
- Role: Voice Process
- Company: Sutherland
- Experience: 0 years
- Salary: 2.25-2.75 Lacs P.A.
- Location: Hyderabad
About Sutherland
Before delving into the nuances of the job, it is important to understand the organization behind the occasion. Sutherland is a global process change company providing exceptional experience for more than three decades. They help customers navigate their digital change journey through their customer and back-office operations. The presence in more than 20 countries and with a workforce of more than 40,000 professionals, Sutherland is a synonym for innovation, development, and stability. Working with a diverse portfolio of Fortune 500 companies in various industries such as banking, healthcare, technology, and retail, Sadherland offers an environment that is both professional and highly rewarding.
Job Description: Role of voice process
The basic associate of this recruitment drive is for the position of Voice Process. This role is the range of client interaction, serving as the voice of the company you will represent. It is a customer-focused position designed for individuals who are entitled to excellent communication skills and a passion to help others. As a fresher, this role provides a wide introduction to the world of corporate communication, customer relationship management, and problem-solving.
Key Responsibilities
- Professional and polite manner to handle inbound and outbound customer calls.
- To address customer questions, resolve their issues, and provide accurate information about products or services.
- Effectively solve problems and provide a permanent solution to ensure customer satisfaction.
- Following the specified communication scripts and guidelines while maintaining a natural and sympathetic interaction flow.
- Document all customer interactions correctly in specified systems or software.
- Personal display goals and major matrix such as call quality, average handle time and customer satisfaction score, and more.
- Stay updated with product knowledge, process changes, and company policies.
- Increase complex issues to the concerned department or senior team members according to the defined protocol.
Essential major skills
- Extraordinary oral communication: In English, the ability to speak fluently and confidently is not perfect. Neutral pronunciation and a good dictionary are beneficial.
- Active hearing: Skills to listen to customers carefully, understand their underlying needs, and give appropriate answers.
- Sympathy and patience: real ability to understand the situation of the customer, show compassion, and handle disappointed customers with immense patience.
- Problem-solution qualifications: a logical and analytical approach to diagnose issues and identify effective solutions.
- Computer literacy: Basic proficiency in navigating computer systems, using MS Office, and working with various software applications.
- Adaptability: Adaptability to a fast-moving environment, a desire to work in a target-driven environment, and new procedures.
- Team Player Mentality: Ability to cooperate with team members and contribute to a positive work environment.
Education and qualification
- The eligibility criteria for these fresher jobs in Hyderabad are designed to be inclusive and to attract a wide range of candidates.
- Educational Qualification: A minimum of graduation (any section) from a recognized university is usually required. Some specific procedures may have different criteria, which will be clarified during the Sadherland walk-in interview.
- Percent: A consistent academic record is appreciated, although specific cutoff percentages may be different.
Required experience
This is one of the most attractive aspects of the occasion: 0 years of experience is required. Sutherland is actively looking for fresh, talented, and enthusiastic individuals who are eager to learn and grow. The company provides you with comprehensive training to equip all the necessary procedure knowledge and soft skills required to succeed in the role of voice process. Your raw talent and attitude matter the most.
Job Location:
The situation is located in Hyderabad, Telangana. Sutherland has state -of -the -art distribution centers in the city, offering a modern and vibrant workplace environment. Hyderabad provides an excellent ecosystem with its rich culture, inexpensive living, a nd countless development opportunities for young professionals.
Benefits of working in Sutherland
- Structured CaDevelopmentme.A Clear career path and internal promotion opportunities allow you to move from a colleague to a team lead and beyond.
- Comprehensive training: Get intensive initial training and ongoing apprenticeship programs to increase your abilities.
- Attractive compensation package: 2.25-2.75 lakhs offered, salary limit P.A. The industry is competitive for freshers.
- Performance incentive: Opportunities to earn additional incentives based on your performance and meeting goals.
- Job Safety: Being a large, stable, and part of multinational corporation provides job protection.
- Global Exposure: Work on international processes and interact with a global customer base, which increases your professional profile.
- Health and Welfare Benefits: access to health insurance and welfare programs.
- Work-life balance: While the shifts are included, the company often offers structured programs and time-to-20.
- Lively work culture: Be a part of a diverse and inclusive workplace with regular engagement activities and events.
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