Client Relations Representative | ₹44,855–₹64,790 a month
Flipkart is hiring a Client Relations Representative for a detail-time, work-from-home function in Delhi, India. This role includes communicating with customers through cell phones, electronic mail, and chat, resolving their inquiries and issues, constructing robust patron relationships, presenting product pointers, and taking components with internal corporations. Candidates have to have a minimum of four years of revel in the purchaser’s family individuals, strong communication and analytical capabilities, and skillability in Microsoft Office and CRM software. Benefits encompass paid break days, beyond ordinary time opportunities, becoming a member of a bonus, professional growth, and the ability to stroll from domestic. Apply with the resource of September 6, 2024, on GrabJobs.
Role: Client Relations Representative
Location: Work from home, Mumbai, Maharashtra
Company: Flipkart
Salary: ₹44,855–₹64,790 a month
Work Type: Part-time
About Company
Flipkart, considered one of India’s leading e-trade organizations, is trying to find a dynamic and energetic Client Relations Representative to enroll in its team. This detail-time function is right for those searching for to paintings from the consolation of their very personal domestic in Delhi, India. As a Client Relations Representative at Flipkart, you will play a critical position in constructing and retaining strong relationships with clients, ensuring their pride and loyalty to the Flipkart logo.
Job Description
As an Associate Level Client Relations Representative, your number one duty is to talk with clients through several channels which incorporate cellular telephone, email, and chat. You intend to deal with their inquiries or concerns, offer product guidelines, and resolve any troubles they’ll have, all while fostering a nice relationship with the patron.
Key Responsibilities:
Client Communication: Act because the primary factor of touch for customers, addressing inquiries and issues through phone, electronic mail, and chat. You might be predicted to answer right away and professionally to all patron communications to make certain a excessive stage of patron satisfaction.
Relationship Building: Develop robust relationships with customers with the useful resource of information on their wishes, options, and searching for behaviors. This entails energetic listening, empathy, and providing tailor-made solutions that meet or exceed purchaser expectancies.
Product Recommendations: Utilize your information on Flipkart’s services and products to offer clients correct statistics and pointers. Your ability to guide clients in making informed shopping picks is vital for patron satisfaction and loyalty.
Issue Resolution: Handle patron court docket instances or problems in a nicely timed and professional way. You will need to apply your problem-solving skills to discover effective solutions that cope with purchaser concerns and beautify their preferred revel in with Flipkart.
Collaboration: Work carefully with inner businesses along with earnings, marketing, and customer support to make sure that client goals are met and expectancies are exceeded. Collaboration is high to supplying a seamless patron enjoy.
Data Analysis: Analyze client remarks and facts to find out traits, regions for improvement, and possibilities for reinforcing customer delight. You may be anticipated to make records-driven suggestions for method improvements and customer engagement strategies.
Negotiation: Use your negotiation abilties to obtain collectively beneficial agreements and solutions with customers. This can also comprise dealing with client expectations, addressing troubles, and finding stability among patron dreams and business business enterprise goals.
Requirements:
Experience: A minimum of four years of revel in the client’s family individuals, customer service, or a related area is needed. Experience in an e-change surroundings is a plus.
Skills: The fine candidate needs to have sturdy analytical and negotiation talents, extremely good communication and interpersonal abilties, and the capability to paint both independently and as a part of a collection.
Technical Proficiency: Proficiency in Microsoft Office Suite and CRM software program applications is wanted. Familiarity with different client control tools is a plus.
Education: An excessive school diploma or equal is wanted. A bachelor’s diploma in corporation, communications, or a related discipline is preferred.
Personality: We are looking for someone energetic, adaptable, and has a powerful mindset. A patron-targeted mindset and the capability to thrive in fast-paced, dynamic surroundings are crucial.
Benefits At Flipkart:
Working at Flipkart as a Client Relations Representative offers several advantages, such as:
Paid Time Off (PTO): Enjoy paid time without work to loosen up, recharge, and contend with private topics.
Paid Overtime Opportunities: Earn extra income through paid beyond-ordinary time opportunities, permitting you to maximize your profits based absolutely on your availability and workload.
Joining Bonus: Receive a joining bonus as a brand new rent, which presents the cost for your initial repayment package and recognizes your preference to enroll in Flipkart.
Career Growth: Opportunities for professional increase and advancement in the agency. Flipkart encourages continuous reading and improvement, offering sources and aid for employees to increase their careers.
Work-from-Home Flexibility: Enjoy the electricity and comfort of running from domestic, which allows for better artwork-existence stability and gets rid of the want for commuting.
Other Jobs
Remote Jobs At Myntra | Part-time Work
Capgemini Hiring Remote Local HR Services Analyst
Philips Hiring Sr Information Security Manager
Foundever Hiring For CHAT/VOICE Process