- Explore the career with Microsoft
- Role: Customer Experience Program Manager II
- Company: Microsoft
- Location: One Microsoft Way, Redmond, WA 98052
- Salary: Not Disclosed
Explore a Career with Microsoft
Microsoft has been at the vanguard of innovation, pushing the bounds of technology to empower humans and businesses globally. With the rise of Surface devices redefining private computing, Microsoft is searching out dynamic experts to decorate client reports and pressure product adoption. The Microsoft Customer Experience Program Manager function gives a thrilling possibility to be part of a collection devoted to improving customer satisfaction and shaping the future of a generation.
Job Description: Microsoft Customer Experience Program Manager Job
The Customer Experience Program Manager II role at Microsoft has a specialty of enticing organization customers and small corporations to beautify their experience with Surface products. This role calls for a blend of technical information, strategic making plans, and purchaser engagement to remedy demanding situations and enhance adoption charges. The software manager will collaborate with diverse businesses, which include Sales, Marketing, and Engineering, to perceive problems, boom solutions, and implement strategies that stress purchaser achievement.
Roles and Responsibilities
As a Customer Experience Program Manager II, your responsibilities will consist of:
Customer Engagement & Insights
- Work cautiously with organization clients and small businesses to understand their pain factors and technical challenges.
- Gather insights from customer comments and broaden guidelines for product improvements.
- Act as a liaison between clients and inner teams to electricity improvements in Surface products.
Strategic Influence & Leadership
- Serve as a Chief of Staff within the Surface Engineering Organization, supporting increased strategies in nearby markets.
- Develop and keep relationships with key stakeholders, inclusive of management organizations and outside companions.
- Drive commercial company techniques and structures to facilitate the smooth adoption of Surface merchandise.
Problem Solving & Technical Support
- Analyze customer deployment demanding situations and paintings within the route of progressive answers.
- Partner with technical assistance teams to remedy complex technical troubles.
- Aggregate local insights and relay them to organization companies to refine international strategies.
Collaboration & Innovation
- Work alongside different CXP leads worldwide to enhance Microsoft’s technique in customer service.
- Contribute to go-practical projects that beautify product improvement and customer delight.
- Support the continuous evolution of Microsoft’s purchaser engagement version.
Skills Required
To thrive in this position, applicants must personal the following abilties:
Technical Expertise: Strong expertise in Microsoft Surface merchandise, Windows OS, and Microsoft Endpoint Manager.
Problem-Solving Abilities: Ability to investigate records, outline issues, and extend actionable solutions.
Customer Relationship Management: Experience running without delay with customers and building prolonged-time period relationships.
Strategic Thinking: Ability to influence business enterprise picks and implement increased techniques.
Cross-beneficial Collaboration: Experience working with engineering, sales, and marketing groups to enhance product improvement.
Communication Skills: Excellent verbal and written conversation talents for enticing customers and inner teams.
Education and Qualifications
To be taken into consideration for the Microsoft Customer Experience Program Manager Job, candidates want to meet the following qualifications:
Required Qualifications:
- Bachelor’s Degree in Computer Science, Engineering, Data Science, Math, Business, or a related field.
- At least 2+ years of experience in engineering, product/technical software management, information evaluation, or product improvement.
- 2+ years of Program Management experience.
Preferred Qualifications:
- MBA is a plus for those inquisitive about advancing their profession in strategic control.
- Experience in hardware product development is exceedingly applicable.
- Previous enjoy in customer support and technical hassle-fixing.
- Strong understanding of Windows OS and Microsoft Endpoint Manager.
- Demonstrated pass-useful revel in with a passion for product engineering.
Compensation and Benefits
- Microsoft offers aggressive reimbursement for this position. The profits form is as follows:
- Base Pay Range: $ ninety-eight, three hundred – $193, hundred according to three hundred and sixty-five days.
- San Francisco Bay Area & NYC Pay Range: $127,200 – $208,800 per yr.
- Additional blessings include healthcare, retirement plans, stock options, and paid break days.
- Employees gather access to non-stop analyzing opportunities, expert development applications, and Microsoft’s progressive painting way of life.
Why Join Microsoft?
Microsoft’s undertaking is to empower everybody and every agency on this planet to achieve more. The employer fosters an inclusive and collaborative artwork environment in which employees are endorsed to innovate and electricity impact. Working as a Customer Experience Program Manager allows you to be part of a pioneering group shaping the future of the ra, assisting companies worldwide, and creating a tangible difference in patron’s enjoyment.
Equal Opportunity Employer
Microsoft is dedicated to range, inclusion, and imparting equal employment possibilities. All applicants could be taken into consideration without regard to race, gender, age, disability, or each other legally included reputation.
How to Apply
If you are obsessed with era and want to make a distinction in customer revel in, practice for the Microsoft Customer Experience Program Manager Job today. Applications are open till January 18, 2025.
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