Dell Hiring Online Support Representative | Work From Home

 Dell Hiring Online Support Representative (WFH) in Bangalore, Karnataka. This component-time role requires a Bachelor’s diploma. The position involves assisting clients with product-related queries, troubleshooting problems, and presenting outstanding online guides. Ideal for applicants with strong verbal exchange and problem-solving abilities, it is a high-quality possibility to work remotely with a global generation leader. Salary details are not disclosed. Join Dell Technologies to supply notable customer service and guide innovation.

• Role: Online Support Representative
• Location: Bangalore, Karnataka
• Company: Dell Technologies
• Salary: Not Disclosed
• Qualifications: Bachelor’s degree 
• Job Type: Part-time

About Dell Technologies:

Dell Technologies is a worldwide leader in offering modern technology answers, assisting people and agencies remodel their virtual experience Founded through the merger of Dell and EMC, the organization gives a vast variety of products, inclusive of laptops, servers, storage gadgets, and cloud solutions, to satisfy modern computing wishes. With a focus on innovation, Dell drives advancements in AI, cloud computing, cybersecurity, and aspect technologies. Its dedication to sustainability, range, and purchaser-centricity has made it a trusted associate throughout industries. Headquartered in Texas, Dell operates internationally, empowering businesses to attain digital transformation at every scale.

Job Description:

Dell Technologies India is seeking a committed Online Support Representative to sign up for its customer service crew in Bangalore, Karnataka. This part-time role offers the opportunity to do business from home, offering an ideal setting for applicants looking for flexibility. The function is aimed toward partner-level experts with at least 4 years of experience in customer service, especially within the era oofIT enterprise. Below is a detailed breakdown of the key factors of the position:

Key Responsibilities:

1. Customer Support:

• Deliver green online support via chat, electronic mail, and social media channels.
• Handle queries related to product functions, troubleshooting, installation, and account issues.
• Issue Resolution:
• Investigate and examine client issues to identify appropriate answers.
• Ensure activate decision of client queries and observe up on unresolved issues.

2. Product Knowledge:

• Gain in-depth expertise in Dell’s products and services to assist customers correctly.
• Stay up to date on new product launches and software updates.

3. Documentation:

• Maintain detailed statistics of purchaser interactions, problems, and resolutions.
• Collaborate with group individuals to enhance shared documentation and FAQs.

4. Customer Engagement:

• Engage proactively with customers to understand their wishes and provide tailor-made solutions.
• Build lasting relationships with clients through powerful conversation and aid.

5. Team Collaboration:

• Work with other departments to amplify complicated problems.
• Participate in crew conferences to percentage insights and enhance guide processes.

6. Performance Metrics:

• Meet and exceed KPIs, inclusive of response time, first contact resolution costs, and patron delight rankings.
• Participate in overall performance evaluations and contribute to non-stop improvement tasks.

7. Feedback Implementation:

Collect purchaser remarks and percentage insights with control to help inform product development and service enhancements.

Requirements:

Education:

A bachelor’s degree or equal experience is desired.

Certifications in customer service or generation are considered a plus.

Experience:

A minimum of 4 years of experience in a customer service position, ideally inside the era or IT industry.

Technical Proficiency:

• Experience with troubleshooting software program/hardware problems.
• Familiarity with customer service platforms like Zendesk, Salesforce, etc.

Personality Traits:

• Resilience: Ability to handle difficult situations undoubtedly and get better from setbacks.
• Resourcefulness: Skilled at locating answers and navigating obstacles for customers.

Soft Skills:

• Leadership: Capable of taking initiative and mentoring junior group contributors.
• Teamwork: Collaborative and supportive in attaining team goals.

Benefits:

• Vision insurance
• Paid extra time
• Disability insurance
• Dynamic and supportive working environment

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