Dell Hiring Online Support Representative (WFH) in Bangalore, Karnataka. This component-time role requires a Bachelor’s diploma. The position involves assisting clients with product-related queries, troubleshooting problems, and presenting outstanding online guides. Ideal for applicants with strong verbal exchange and problem-solving abilities, it is a high-quality possibility to work remotely with a global generation leader. Salary details are not disclosed. Join Dell Technologies to supply notable customer service and guide innovation.
- Role: Online Support Representative
- Location: Bangalore, Karnataka
- Company: Dell Technologies
- Salary: Not Disclosed
- Qualifications: Bachelor’s degree
- Job Type: Part-time
About Dell Technologies:
Dell Technologies is a worldwide leader in offering modern technology answers, assisting people and agencies remodel their virtual experience Founded through the merger of Dell and EMC, the organization gives a vast variety of products, inclusive of laptops, servers, storage gadgets, and cloud solutions, to satisfy modern computing wishes. With a focus on innovation, Dell drives advancements in AI, cloud computing, cybersecurity, and aspect technologies. Its dedication to sustainability, range, and purchaser-centricity has made it a trusted associate throughout industries. Headquartered in Texas, Dell operates internationally, empowering businesses to attain digital transformation at every scale.
Job Description:
Dell Technologies India is seeking a committed Online Support Representative to sign up for its customer service crew in Bangalore, Karnataka. This part-time role offers the opportunity to do business from home, offering an ideal setting for applicants looking for flexibility. The function is aimed toward partner-level experts with at least 4 years of experience in customer service, especially within the era oofIT enterprise. Below is a detailed breakdown of the key factors of the position:
Key Responsibilities:
1. Customer Support:
- Deliver green online support via chat, electronic mail, and social media channels.
- Handle queries related to product functions, troubleshooting, installation, and account issues.
- Issue Resolution:
- Investigate and examine client issues to identify appropriate answers.
- Ensure activate decision of client queries and observe up on unresolved issues.
2. Product Knowledge:
- Gain in-depth expertise in Dell’s products and services to assist customers correctly.
- Stay up to date on new product launches and software updates.
3. Documentation:
- Maintain detailed statistics of purchaser interactions, problems, and resolutions.
- Collaborate with group individuals to enhance shared documentation and FAQs.
4. Customer Engagement:
- Engage proactively with customers to understand their wishes and provide tailor-made solutions.
- Build lasting relationships with clients through powerful conversation and aid.
5. Team Collaboration:
- Work with other departments to amplify complicated problems.
- Participate in crew conferences to percentage insights and enhance guide processes.
6. Performance Metrics:
- Meet and exceed KPIs, inclusive of response time, first contact resolution costs, and patron delight rankings.
- Participate in overall performance evaluations and contribute to non-stop improvement tasks.
7. Feedback Implementation:
Collect purchaser remarks and percentage insights with control to help inform product development and service enhancements.
Requirements:
Education:
A bachelor’s degree or equal experience is desired.
Certifications in customer service or generation are considered a plus.
Experience:
A minimum of 4 years of experience in a customer service position, ideally inside the era or IT industry.
Technical Proficiency:
- Experience with troubleshooting software program/hardware problems.
- Familiarity with customer service platforms like Zendesk, Salesforce, etc.
Personality Traits:
- Resilience: Ability to handle difficult situations undoubtedly and get better from setbacks.
- Resourcefulness: Skilled at locating answers and navigating obstacles for customers.
Soft Skills:
- Leadership: Capable of taking initiative and mentoring junior group contributors.
- Teamwork: Collaborative and supportive in attaining team goals.
Benefits:
- Vision insurance
- Paid extra time
- Disability insurance
- Dynamic and supportive working environment
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