Customer Support Specialist: Customer Support Specialist at Uber – $29.25/Hour, seeking out a worthwhile career in customer service with a globally recognized commercial enterprise? Uber is presently hiring Customer Support Specialists in Chicago, IL, offering an aggressive pay fee of $29.25 an hour. This full-time job inside the USA provides an exquisite opportunity to work with a dynamic team, assisting clients and drivers at the same time while gaining valuable enjoy in the tech and transportation industry.
- Role: Customer Support Specialist
- Company: Uber
- Location: Chicago, IL
- Salary: $29.25 an hour
- Work Type: Full-time
About Careers at Uber
Uber is a major worldwide generation enterprise that revolutionized the transportation industry with its ride-hailing platform. Beyond rides, Uber has extended into meal delivery (Uber Eats), freight services (Uber Freight), and more. The enterprise is noted for its innovative technique, determination to protect, and self-discipline to enhance mobility for tens of hundreds of thousands of users internationally. Working at Uber approach being part of a fast-paced, inclusive environment that values creativity, problem-solving, and customer satisfaction. Employees enjoy competitive salaries, boom opportunities, and more than a few advantages designed to guide their expert and private well-being.
Job Description: Customer Support Specialist
As a Customer Support Specialist at Uber, you’ll be the frontline representative, supporting clients, drivers, and delivery companions with inquiries, issues, and remarks. Your feature will make certain smooth communication between Uber and its customers, assisting to resolve issues effectively at the same time as retaining a high level of professionalism. This full-time hobby inside the USA is right for those who thrive in customer service roles, enjoy hassle-fixing, and need to make contributions to a business enterprise that affects hundreds and heaps of clients each day.
Key Responsibilities
- Customer Assistance: Respond to purchasers and provide customer service inquiries through smartphone, email, or chat, supplying timely and correct solutions.
- Issue Resolution: Troubleshoot and solve complaints associated with rides, payments, account access, and provider disruptions.
- Documentation: Maintain specified statistics of purchaser interactions and follow up to ensure sure choice.
- Policy Guidance: Educate customers on Uber’s hints, protection measures, and app functionalities.
- Feedback Collection: Gather and report consumer comments to enhance the issuer’s remarkable.
- Collaboration: Work with inner organizations (e.g., protection, payments, technical help) to make bigger and clear up complex troubles.
- Performance Metrics: Meet key standard performance indicators (KPIs) together with response time, decision charge, and customer satisfaction scores.
Key Skills Required
- Excellent Communication: Clear and expert verbal and written communication abilities.
- Problem-Solving: Ability to investigate problems and offer powerful answers.
- Empathy: Patience and understanding, even when handling frustrated clients.
- Tech-Savviness: Comfortable with the use of digital tools, CRM systems, and Uber’s inner structures.
- Time Management: Efficiently address more than one inquiry while preserving a high-quality career.
- Adaptability: Ability to paintings in a short-converting environment and analyze new strategies quickly.
Education & Qualifications
- High School Diploma or Equivalent (Required)
- Bachelor’s Degree (Preferred, however, now not obligatory)
- Prior customer service enjoy (1-2 years desired)
- Proficiency in English (Bilingual capabilities are a plus)
- Basic pc and typing abilities
Experience Required
- 1+ years of enjoy in customer service (call middle, retail, hospitality, or similar fields).
- Experience dealing with customer court cases and providing answers.
- Familiarity with CRM equipment like Zendesk or Salesforce (wonderful, however, now not required).
Job Location
This Customer Support Specialist function is based in Chicago, IL. Uber gives a hybrid work version in a few locations, allowing employees to paintings remotely part-time while also taking part in the office.
Benefits of Working at Uber
Competitive Pay: Earn $29.25 in step with hour, with possibilities for bonuses and incentives.
Health & Wellness: Medical, dental, and imaginative and prescient insurance.
Paid Time Off (PTO): Vacation days, sick leave, and vacations.
Career Growth: Training applications and improvement opportunities inner Uber.
Employee Discounts: Discounts on Uber rides and Uber Eats orders.
Retirement Plans: 401(okay) alternatives with business enterprise matching.
Inclusive Culture: A numerous and supportive work surroundings.
How to Apply: Click on the Apply Link Below⇓
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