Customer Service Associate Job: Are you searching for to assemble a rewarding career in customer support? If you’re based in Arkansas City, KS, this could be your chance to enroll in a worldwide professional offerings firm and step right into a function that builds communication, problem-solving, and organizational talents. Genpact Careers has in recent times opened a promising Customer Service Associate Job, presenting a competitive hourly salary of $15 and a full-time, on-internet site operating environment.
- Role: Customer Service Associate
- Location: Arkansas City, KS
- Salary: $15/hr
- Work Mode: On-site
- Work Type: Full-time
- Company: Genpact
About Careers at Genpact
Genpact is a global expert offerings company targeted on turning in virtual transformation and digitally-enabled clever operations for its customers. Headquartered in New York, Genpact operates throughout extra than 30 worldwide locations and employs over a hundred and fifteen,000 experts. The enterprise business enterprise works with global leaders in industries which includes banking, healthcare, manufacturing, and coverage.
Job Description: Customer Service Associate Job
The Customer Service Associate Job at Genpact is a full-time, on-site position based in Arkansas City, KS. As a Customer Service Associate, you’ll play an important role in maintaining Genpact’s immoderate standards of customer service using helping customers through various communication channels and resolving problems successfully and professionally. This role is ideal for oldsters who can be passionate about customer service, possess exceptional verbal exchange capabilities, and enjoy working in a based, group-oriented environment.
Key Responsibilities
- Handling inbound and outbound consumer calls with professionalism and empathy
- Providing correct and nicely timed facts to resolve customer inquiries
- Recording and updating customer information accurately in the internal structures
- Escalating complicated troubles to the precise department or supervisor
- Following up on open times to ensure active choice
- Meeting a man or a woman and the institution’s performance targets set with the aid of management
- Adhering to agency rules, methods, and excellent requirements
- The function calls for multitasking in a quick-paced environment and retaining a terrific attitude even at some point of excessive-strain conditions.
Key Skills Required
- Strong verbal and written skills
- Ability to pay attention actively and respond empathetically
- Proficiency in primary pc programs and CRM software
- Attention to detail and an immoderate level of accuracy
- Excellent problem-solving and battle resolution abilities
- Team participant with a proactive mindset
- Time control and organizational abilities
- Though no longer obligatory, earlier customer support revel in can be considered a bonus.
Education and Qualifications
- An excessive college degree, its itsequivalentl (GED), is needed
- Additional certifications in customer support or communication are a plus
- Fluency in English is essential
Experience Requirements
- 1–2 years of preceding experience in a consumer-facing position
- Experience the use of call middle systems or client relationship control gear
- Familiarity with coping with purchaser queries in an established industrial agency environment
Job Location
This Customer Service Associate Job is placed in-net web page in Arkansas City, Kansas. It is a full-time characteristic that calls for applicants to be community-oriented or inclined to relocate. This function isn’t open for a while or for hybrid preparations.
Benefits of Working at Genpact
- Competitive hourly wage beginning at $15
- Paid schooling applications and onboarding assistance
- Health, dental, and imaginative and prescient coverage
- Paid day without work (PTO) and holidays
- Opportunities for professional advancement and internal promotions
- Access to learning portals and upskilling applications
- Supportive artwork environment with skilled management
- Employee recognition applications
- Retirement benefits collectively with 401(ok) plans
- Inclusion in an international network of experts
Conclusion
If you’re seeking out a stepping stone into the corporate global or seeking to transition right into a sturdy, consumer-managing function, this Customer Service Associate Job at Genpact could be an appropriate opportunity. Careers at Genpact are constructed spherical innovation, personal growth, and effect—and this taking off in Arkansas City is a pinnacle example.
How To Apply: Click on the Apply Link Below⇓
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