Customer Coordination Manager At American Express | Full–time

Customer Coordination Manager At Amex, The Customer Coordination Manager (CCM) at Amex GBT is accountable for managing tour implementations, together with moves, closures, and unique ad-hoc tasks. The CCM guarantees all elements of client adventure setups are handled effectively, from onboarding through up-implementation. Respoimplementationpass critical meetings, monitoring challenge timelines, threat management, and coordinating management groups like issuer delivery and technical setups. The role calls for strong challenge manipulation capabilities, manipulation with online reserving equip online splendid verbal exchange competencies. Both patron interplay and inner coordination are key, making the CCM an essential determinant in retaining determined satisfaction.

Role: Customer Coordination Manager

American Express 

Location: India 

Work Type: Full–time

Education: No Degree Mentioned

Customer Coordination Manager At Amex

The customer Coordination Manager (CCM) performs a pivotal characteristic in handling the give-up-to-save-you excursion implementation method for customers. This consists of overseeing venture management obligations, updamanagementiles, predominant consumer meetings, and ensuring smooth onboarding through to the put-up-implementation segment. The CCM is answerable for coordinating among skip-beneficial teams, mitigating risks, and ensuring all duties are completed on time. With a focal point on patron pride, the feature calls for robust assignment management abilities, top management conversations, and a deep record of American Express devices and systems to ensure seamless carrier shipping.

About Company

American Express (Amex) is a globally identified economic offerings company identified for its credit score card, price card, and adventure services. Founded in 1850, Amex has developed into one of the maximum trusted manufacturers worldwide, providing a wide style of financial products and adventure-related services. Known for its willpower to purchaser delight, innovation, and excellence, American Express has constructed a reputation for turning in top beauty services and products to companies and people alike. The employer fosters a strong lifestyle of inclusivity, professional growth, and artwork-life stability, making it a wonderful area to assemble a profession.

What You’ll Do:

Project Management: Oversee excursion implementations and manipulate ad-hoc duties.

Documentation: Update OneForm, Task Lists, and Project Workbooks for every client.

Focal Point: Act as the important thing touch for the venture team at some stage in implementations.

Onboarding: Lead the patron onboarding manner from pre-assessment to publish-implementation.

Meetings: Lead joint making plans meetings, and weekly/bi-weekly calls, and maintain call notes.

Task Coordination: Ensure all group participants are easy on roles and obligations.

Project Progress: Monitor venture timelines, replace statuses, and make certain deadlines are met.

Risk Management: Proactively affirm and manipulate risks, escalating critical issues.

Collaboration: Work cautiously with Service Delivery, Technical Teams, and the Telephony Department.

Client Interaction: Conduct Online Booking Tool evaluations and submit-implementation meetings with customers.

Innovation: Propose improvements to implementation procedures and timelines using training placed out.

Key Skills:

Proficiency in English (verbal and written)

Project management and analytical skills

Ability to influence customer meetings

Familiarity with Amex GBT gadget and online booking systems (Concur, Neo)

Strong verbal exchange and customer relationship skills

Location: India

Benefits at American Express

Comprehensive Health and Welfare Insurance: Tailored health, dental, and imaginative and prescient plans, providing incredible insurance for personnel.

Flexible Work Arrangements: Offers a healthy art work-life stability with alternatives for faraway on foot and flexible schedules.

Travel Perks: Exclusive weekly offers on flights, accommodations, cruises, and vehicle rentals for personnel.

Professional Development: Access to over 20,000 studying courses, control education, and instructions help for non-save-you capability improvement.

Diversity and Inclusion: Engagement in global Inclusion Groups to talk about identity-based completely sincerely annoying conditions and sell a lifestyle of equity in the place of business.

Apply Here

Other Jobs

Infosys Hiring SAP PS Consultant For Chennai Location

Human Resource Job Opportunity at Adani Com. 

Cogent Hiring Presales Executive Lead Generation 

Flowserve Hiring Project Manager For Coimbatore Location