- Role: Customer Contact Comms Specialist
- Experience: 7 – 11 years
- Salary: Not Disclosed
- Location: Mumbai
- Company: Accenture
About Accenture Company
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology, and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Customer Contact Comms Specialist Job description
The Customer Experience Specialist is accountable for ensuring that SolutionInn college students are supplied with high-quality career experience. We aim for transparency, simplicity, and convenience imparting help while and in which needed.
As the Customer Experience expert, you’ll own messaging in our client help middle and internal knowledge base at the Quality and Training crew. You will use those mediums as a mechanism to decorate and best excessive-effect assist content for advanced purchaser interaction with our assets and advise crew.
Leverage facts to degree the effects of content modifications that inform the fine of your projects. You’ll also reveal industry understanding and technical talent in your place of area of expertise, developing wide-based know-how whilst presenting constantly dependable consequences.
Your mission might be to foster the SolutionInn vision whilst contributing to a crew of advocates committed to helping college students be triumphant. You can be answerable for successfully diagnosing college students’ wishes by way of cell phone, chat, or e-mail. You will supply a support experience that delights students and meets our task of imparting great magnificence and service to our students.
Customer Contact Comms Specialist Responsibilities
- Respond directly and professionally to purchaser inquiries through e-mail, or chat, making sure of a courteous and respectful interplay.
- Utilize robust trouble-solving capabilities to troubleshoot technical troubles and enhance complex problems to the appropriate branch for decision.
- Maintain up-to-date information on our offerings, agency policies, and industry trends to offer accurate and beneficial information to customers.
- Collaborate with developers, statistics moderators, and different groups to uncover product insights, deal with bugs, and analyze ticket tendencies, improving our services.
- Participate in meetings with product and engineering groups to proportion comments, enhancing the general patron experience.
- Work across departments to innovate and make certain our merchandise continually meets client wishes.
- Develop and enforce proactive strategies to decrease repeated court cases, consisting of studying root reasons, figuring out patterns, enforcing method upgrades, supplying centered education, improving communication channels, fostering a way of life of continuous improvement, and writing FAQs and rules to align with our phrases and offerings.
Customer Contact Comms Specialist Skills Required
- Track report of amazing problem-solving and battle resolutions.
- Technical flair and the potential to choose up new generation speedy.
- Use international relations and tact to mediate high-tension conditions.
- You are captivated with supporting students to be successful.
- Ability to actively concentrate, apprehend, and summarize with readability and simplicity in an actual manner.
- Excellent written and verbal exchange capabilities.
- Data savvy, experience the usage of records to tell a tale, and impact choices.
- Excellent conversation skills; strong copywriting and editing talents.
- Ability to collaborate and hassle-remedy with content material-primarily based answers.
- Ability to paint independently and proactively, control closing dates and dependencies, and navigate ambiguity.
- Highly prepared and method-oriented with a future-proofing mentality.
- Ability to pick out, synthesize, consolidate, and communicate key trends, subject matters, and troubles.
Customer Contact Comms Specialist Required Qualifications
- Bachelors in Marketing related topics.
- Up to one year of relevant experience is favored.
What is the role of the patron specialist?
Customer aid experts assist customers with inquiries or issues related to an employer’s products or services. In addition, they tell clients approximate specifications and features for a stepped-forward client experience. They may additionally paint with income teams to ensure a smooth transition to ownership.
What are the 7 features of precise customer service?
- Here are the pinnacle customer service abilities your representatives need, according to statistics.
- Persuasive Speaking Skills. Think of the most persuasive speaker in your agency
- Empathy
- Adaptability
- Ability to Use Positive Language
- Clear Communication Skills
- Self-Control
- Taking Responsibility
- Patience
Apply Now: Customer Contact Comms Specialist
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