Customer Care Representative: Are you seeking out a worthwhile profession with a globally recognized company? Philips is offering a splendid opportunity for a Customer Care Representative in Pleasanton, CA, with a competitive pay style of $19.38 – $31.02 an hour. This full-time interest within the USA is pleasant for individuals captivated with customer service and seeking to grow in a dynamic work environment.
- Role: Customer Care Representative
- Company: Philips
- Location: Pleasanton, CA
- Salary: $19.38 – $31.02 an hour
- Work Type: Full-time
About Careers at Philips
Philips is a chief worldwide health technology corporation committed to improving humans’s lives thru tremendous upgrades. With a robust presence in over 100 nations, Careers at Philips specializes in healthcare, client way of life, and lighting solutions. The organization is idea for its dedication to sustainability, innovation, and employee improvement, making it a top desire for task seekers worldwide.
Job Description: Customer Care Representative
As a Customer Care Representative at Philips, you will be the primary point of contact for clients, ensuring they attain extremely good service and valuable resources. This full-time procedure inside the USA requires excellent communication competencies, problem-solving capabilities, and a customer-first mindset. This full-time job within the USA with Philips is an extraordinary possibility for those looking to construct a career in customer support with a terrific enterprise. With competitive pay, extremely good benefits, and a supportive work environment, this role is appropriate for stimulated individuals equipped to make a difference.
Key Responsibilities
- Customer Assistance – Handle patron inquiries via cellphone, e-mail, or chat, offering correct and timely solutions
- Problem Resolution – Address purchaser troubles, troubleshoot problems, and improve complicated instances as necessary.
- Order Management – Assist customers with order placements, tracking, and returns.
- Product Knowledge – Maintain updated information of Philips services and products to provide an informed manual.
- Documentation – Record patron interactions and comments within the employer’s CRM device.
- Compliance – Follow company hints and enterprise rules at the same time as coping with customer records.
- Team Collaboration – Work cautiously with different departments to ensure seamless customer stories.
Key Skills Required
- Excellent Communication – Strong verbal and written communication abilities to interact effectively with clients.
- Problem-Solving – Ability to analyze problems and offer brief, powerful answers.
- Patience & Empathy – A client-centric technique to deal with inquiries professionally.
- Technical Proficiency – Comfortable with the use of CRM software, Microsoft Office, and exceptional customer support equipment.
- Multitasking – Capable of dealing with more than one client request successfully.
- Adaptability – Willingness to examine and adapt to new strategies and technologies.
Education & Qualifications
- High School Diploma or Equivalent – Required for this function.
- Associate’s or Bachelor’s Degree – Preferred but not obligatory.
- Prior Customer Service Experience – 1-2 years of experience in a purchasing role.
- Industry Knowledge – Familiarity with healthcare or electronics sectors is a plus.
Experience Required
While access-stage applicants are welcome, prior revel in in customer service, call facilities, or retail resource can be useful. Philips values people who display a robust art work ethic, a willingness to learn, and a ardour for helping clients.
Job Location
This whole-time challenge in the USA is based totally in Pleasanton, CA. Pleasanton is a colourful town known for its brilliant nice of existence, excellent colleges, and thriving business network.
Benefits of Working at Philips
Competitive Salary: Earn between $19.38 – $31.02 an hour, based on enjoy.
Health & Wellness: Medical, dental, and vision insurance for employees and their households.
Retirement Plans: 401(ok) matching to help steady your monetary destiny.
Paid Time Off: Generous vacation, sick leave, and holiday rules.
Career Growth: Opportunities for expert improvement and advancement within the employer.
Work-Life Balance: Flexible scheduling alternatives and far-flung artwork possibilities (if applicable).
Employee Discounts: Discounts on Philips products and services.
Inclusive Culture: A diverse and inclusive place of work that values every worker.
How to Apply: Click on the Apply Link Below⇓
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