Contact Center Representative Role, The Contact Center Representative Role at Mastercard Hybrid Jobs is a outstanding complete-time activity opportunity for glowing graduates and professional professionals in search of a career in customer service. Working with Mastercard way being a part of an innovative monetary offerings company that values worker boom, flexibility, and purchaser delight.
- Role: Representative, Contact Center
- Location: Kanayannur, Kerala, India
- Work Type: Hybrid, Full-time
- Company: Mastercard
Mastercard Hybrid Jobs
Mastercard is a international chief in economic services and price answers, presenting secure, simple, and innovative fee strategies to people and organizations global. Founded in 1966, Mastercard has converted proper right into a virtual payments powerhouse, permitting stable transactions in over 210 international locations. The organization is notion for its current era, inclusive manner of life, and sturdy dedication to innovation. Mastercard’s hybrid work model offers personnel with the flexibility to art work every remotely and in-office, making sure a awesome balance between productiveness and work-life concord.
Job Description: Contact Center Representative Role
The Contact Center Representative Role includes supplying top-tier customer support, supporting clients with inquiries, troubleshooting troubles, and ensuring seamless transaction studies. This role is good for those who enjoy problem-solving, going for walks in a short-paced surroundings, and attractive with clients from particular backgrounds.
Key Responsibilities
- Handle inbound and outbound client interactions through telephone, electronic mail, and chat.
- Provide accurate records of Mastercard products, offerings, and rules.
- Assist customers in resolving charge-related issues, disputes, and technical aid queries.
- Ensure a excessive degree of patron pride through turning in prompt and expert responses.
- Maintained patron information and transaction records in internal databases.
- Collaborate with unique departments to clear up complicated client lawsuits.
- Meet or exceed performance desires, collectively with call managing time and patron comments rankings.
- Followed statistics safety tips and kept confidentiality of client records.
Key Skills Required
- Excellent verbal and written conversation competencies
- Active listening and trouble-fixing capabilities
- Customer carrier-orientated mindset
- Ability to cope with more than one duty in a quick-paced environment
- Familiarity with CRM (Customer Relationship Management) software program
- Basic knowledge of economic merchandise and price structures
- Strong interpersonal abilties and team collaboration
- Ability to work in a hybrid paintings model (remote + in-place of job)
Education and Qualification
- Bachelor’s diploma in Business Administration, Finance, Communication, or a related discipline.
- Candidates with customer service certifications (which incorporates Call Center Training, CX Management) could have an brought benefit.
Experience Required
- 0 to 3 years of experience in a customer service, contact center, or monetary offerings role.
- Prior experience in a banking or fintech customer support position is favored but no longer compulsory.
- Freshers with strong conversation abilities and a passion for customer support are advocated to use.
Job Location
- Kanayannur, Kerala, India
- Hybrid work version (Combination of far-off and in-place business artwork)
Benefits of Working at Mastercard
Competitive Salary & Benefits: Industry-foremost reimbursement with overall performance-based totally incentives.
Hybrid Work Model: Flexibility to work remotely at the same time as additionally enticing with in-administrative center groups.
Career Growth Opportunities: Continuous studying, schooling applications, and promoting possibilities.
Work-Life Balance: Flexible working hours and a nice work environment.
Global Exposure: Work with a global organization and benefit from worldwide industrial corporation revel in.
Comprehensive Employee Benefits: Health insurance, paid leaves, and retirement plans.
Employee Wellness Programs: Mental health assistance, well-being tasks, and paintings-from-domestic assistance.
Networking & Learning: Engage with pinnacle professionals inside the monetary offerings company.
Diversity & Inclusion: Be part of an employer that values diversity and promotes an inclusive place of business.
Technological Innovation: Work with current digital fee solutions and economic offerings generation.
How to Apply?
Mastercard’s legitimate careers net website online
Job portals, such as LinkedIn, Naukri, or Indeed
Company recruitment occasions and networking opportunities