Client Support Specialist Job: Are you seeking to broaden your expert career in a dynamic and rapidly growing healthcare generation corporation? Zelis is hiring for the Client Support Specialist position in St. Petersburg, FL, and this full-time opportunity can be the exceptional next step for your career. Explore thrilling Careers at Zelis and be part of reworking healthcare bills. With a presence across the USA and a patron base that includes a number of the most important fitness plans and carriers, Zelis stands out as a pacesetter in healthcare financial technology. The enterprise’s assignment is to deliver a better economic enjoy for all participants within the healthcare ecosystem.
- Role: Client Support Specialist
- Company: Zelis
- Location: St. Petersburg, FL
- Work Type: Full-time
About Careers at Zelis
Zelis is a healthcare era corporation that optimizes the agency of healthcare through modern-day fee and exchange solutions. The agency partners with payers, providers, and healthcare customers to supply a greater seamless experience by modernizing and simplifying healthcare economic methods. Careers at Zelis make use of information-driven insights and superior generation to assist reduce costs, enhance transparency, and ensure compliance for the duration of the healthcare industry. This is your chance to discover Full-time Jobs in the USA with one of the maximum modern companies in the healthcare technology area.
Job Description: Client Support Specialist Job
The Client Support Specialist Job is accountable for providing incredible support to clients in the use of Zelis’ technology structures. This feature is client-facing and calls for incredible communication and problem-solving abilities. You will act as the first point of contact for purchaser inquiries and problems, ensuring their needs are met effectively and correctly. As part of the Client Services group, you may make contributions to the organisation’s dedication to providing exceptional customer service and preserving customer satisfaction.
Key Responsibilities
- Provide well-timed and expert guidance to customers through cell phone, email, and other communication channels.
- Troubleshoot technical troubles and guide customers through device processes.
- Log and song all patron interactions and problems within the employer’s CRM gadget
- Escalate complicated problems to senior assistant staff or techniteams when crucial.
- Maintain a thorough expertise of Zelis’ merchandise, offerings, and workflows.
- Educate clients on fine practices for the use of the Zelis platform
- Collaborate with internal departments to remedy client problems and improve issuer shipping
- Monitor consumer remarks and contribute to system enhancements
Key Skills Required
- Strong verbal and written conversation abilities
- Ability to handle more than one obligation in a quick-paced environment
- Excellent customer service and interpersonal abilities
- Analytical and problem-solving abilities
- Proficiency in the usage of assist software and CRM equipment
- Detail-oriented with a focus on accuracy and performance
- Team player with a high-quality and proactive mindset
Education and Qualifications
- An immoderate college diploma or GED is needed; a bachelor’s degree is desired.
- Prior experience in a client aid or customer support function, mainly in a healthcare or technology setting
- Basic information on healthcare terminology and tactics is an added benefit.
Experience Required
- Minimum of one year of experience in a consumer assistance or issuer-associated position
- Experience in healthcare, insurance, or financial services is reasonably desirable.
- Familiarity with ticketing structures and CRM structures (like Salesforce or Zendesk)
Job Location
This full-time function is based in St. Petersburg, FL, supplying a supportive and collaborative workplace environment. Candidates need to be criminal to paintings inside the United States and ideally need to be community-oriented or inclined to relocate.
Benefits of Working at Zelis
- Competitive sales and usual performance-based incentives
- Comprehensive fitness, dental, and imaginative and prescient insurance
- 401(okay) plan with agency in shape
- Paid time without work (PTO) and vacations
- Career development and professional development possibilities
- Inclusive and collaborative way of life
- Work-life balance with flexible running options (in certain roles)
- Employee assistance programs and well-being tasks
How To Apply: Click on the Apply Link Below⇓
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