Client Support Specialist Job: Exploring Careers at Eclerx: Hiring for Client Support Specialist Job you are looking to construct a rewarding career in purchaser guide and service delivery, you then definitely ought to find out careers at Eclerx, a leading worldwide business enterprise of business method control, data analytics, and digital transformation asolutions Currently, Eclerx is hiring for a Client Support Specialist Job based in New York, USA. This full-time, on-internet site opportunity is right for specialists who’ve a client-first mindset and need to thrive in a fast-paced, consumer-driven function.
- Role: Client Support Specialist
- Location: New York, United States
- Work Mode: On-site
- Work Type: Full-time
- Company: Eclerx
About Careers at Eclerx
Founded in 2000 and headquartered in India, Eclerx has a sturdy presence across the us, Europe, and Asia. The organization offers critical business enterprise operations offerings to Fortune 500 customers across sectors, which consist of financial services, retail, cable and telecom, media, and high-tech. Eclerx is a notion for combining area know-how with data analytics and current technology to improve operational performance and customer experience. With over 14,000 personnel globally, Eclerx fosters a way of lifestyle of innovation, collaboration, and excellence. If you are exploring careers at Eclerx, you’ll discover possibilities to paintings with a diverse set of worldwide clients and enhance your professional talents.
Job Description: Client Support Specialist Job
The Client Support Specialist Job at Eclerx consists of working closely with customers to resolve issues, provide answers, and supply a superior customer experience. As a part of a dynamic client services team, you will be responsible for coping with customer queries, troubleshooting issues, and ensuring client satisfaction through timely and effective communication. This is a full-time, on-net site function located in New York, United States. You will play an essential role in bridging the distance between clients and internal agencies, ensuring that carrier requirements are met or exceeded.
Key Responsibilities
- Serve as the first point of contact for purchaser inquiries and troubles.
- Analyze and troubleshoot customer problems the usage of internal devices and structure.s
- Coordinate with purposeful groups to resolve issues fast and correctly.
- Track, record, and follow up on consumer troubles to make sure timely decisions are made.s
- Provide a product or service-associated useful resource based on the corporation’s protocols.
- Maintain robust client relationships through effective verbal exchange and have a look-up.
- Deliver notable assistance and contribute to purchaser retention and satisfaction.
- Identify possibilities for technique improvement and offer actionable remarks.s
Key Skills Required
- Excellent written and verbal conversation capabilities
- Strong hassle-solving and analytical competencies
- Ability to control a couple of duties and prioritize successfully
- Good interpersonal and dating-constructing abilities
- Proficiency in Microsoft Office Suite and familiarity with CRM systems
- Customer-targeted mindset and attention to detail
- Adaptability and a proactive approach to consumer issues
Education and Qualifications
- A bachelor’s degree in Business Administration, Communications, Information Technology, or a related area is preferred
- Relevant certifications in customer support or carrier control are a plus
Experience Required
- 1 to 3 years of experience in a customer service or purchasing help feature
- Experience running in a fast-paced service transport or IT environment is acceptable
- Exposure to the consumer court control and reporting system is notable
Job Location
- New York, United States
- On-web web page position requiring bodily presence at the corporation’s location
- Candidates must be legally felony to work inside the USA.
Benefits of Working at Eclerx
Global Exposure: Work with international clients throughout industries
Career Growth: Clear career improvement paths and opportunities for internal mobility
Training & Development: Continuous gaining knowledge via workshops, training applications, and certifications
Competitive Compensation: Industry-desired earnings with overall performance-based incentives
Health and Wellness: Medical, dental, and vision insurance advantages
Work-Life Balance: Paid day off, bendy painting guidelines (as applicable)
Inclusive Culture: A Diverse and inclusive place of work with a focus on worker well-being
Innovation and Collaboration: Access to modern devices and a crew-driven environment
How To Apply: Click on the Apply Link Below⇓
Apply Now, Here
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