Call Center Agent Role: Eclerx Job Openings for Call Center Agent Role looking for a worthwhile profession in customer support? Eclerx, a leading worldwide commercial agency way control corporation, is hiring Call Center Agents in Fayetteville, NC. This full-time activity within the Full-time Jobs in USA offers an excellent opportunity to develop in a dynamic work environment. If you enjoy helping customers and fixing issues, this Call Center Agent function might be a suitable in shape for you.
- Role: Call Center Agent
- Company: Eclerx
- Location: Fayetteville, NC
- Work Mode: On-site
- Work Type: Full-time
About Careers at Eclerx
Eclerx is a reliable name in commercial company strategy outsourcing, providing revolutionary solutions to Fortune 500 organizations. With a robust international presence, Careers at Eclerx specializes in records analytics, client enjoy manipulate, and virtual transformation. The enterprise values employee boom, providing training and professional improvement opportunities. Working at Eclerx way being part of a crew that values excellence, innovation, and customer pride.
Job Description: Call Center Agent Role
As a Call Center Agent Role at Eclerx, you may be the primary point of contact for customers, addressing their inquiries, resolving troubles, and ensuring a wonderful experience. Full-time Jobs in USA This entire process in the USA calls for great verbal exchange skills, staying power, and a client-centric technique. A profession as a Careers at Eclerx gives stability, boom, and the opportunity to make a difference in consumer reports. With its strong recognition and high-quality employees, Eclerx is a top-notch area to construct a satisfying career. Don’t pass over this possibility—look at it in recent times for this full-time challenge within the USA and take the first step toward a rewarding career in customer service.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Provide correct facts approximately products and services.
- Resolve customer court cases efficaciously and amplify complicated problems when necessary.
- Maintain one-of-a-kind records of client interactions in the corporation’s database.
- Meet overall performance dreams related to name handling time, decision fees, and consumer satisfaction.
- Follow communique scripts and tips at the same time as personalizing interactions.
- Stay updated on enterprise guidelines, merchandise, and promotions.
- Collaborate with institution individuals to enhance provider exceptional.
Key Skills Required
- Excellent Communication: Clear verbal and written verbal exchange is essential.
- Active Listening: Understanding customer desires and responding because it has to be.
- Problem-Solving: Quickly figuring out problems and providing solutions.
- Patience & Empathy: Handling annoyed customers with professionalism.
- Time Management: Efficiently managing name durations while maintaining exceptional quality.
- Technical Proficiency: Basic pc competencies and familiarity with CRM software.
- Adaptability: Adjusting to personalities and situations.
Education & Qualifications
- High college degree or equivalent (required).
- Prior experience in a call center or customer service role (preferred but not obligatory).
- Strong command of the English language (additional languages are a plus).
- Basic records of Microsoft Office (Word, Excel, Outlook).
Experience Required
While preceding enjoy in a call center is beneficial, Eclerx also welcomes glowing abilities with robust interpersonal skills. Training could be provided to make sure you meet the business organisation’s standards.
Job Location
This is an on-net page function based in Fayetteville, NC. Candidates need to be willing to work from the office.
Benefits of Working at Eclerx
Competitive Salary: Attractive pay structure with performance incentives.
Health Benefits: Medical, dental, and vision insurance.
Paid Time Off: Vacation, sick leave, and personal leave.
Career Growth: Opportunities for promotions and ability development.
Training Programs: Comprehensive onboarding and ongoing training.
Positive Work Environment: Supportive group culture and worker engagement sports.
Job Security: Stable employment with a globally recognized agency.
How To Apply: Click on the Apply Link Below⇓
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