Phone Banking/Customer Service Offer | 1.25-3.5 Lacs P.A.
The Customer Service Associate/Phone Banking Officer at Axis Bank performs a pivotal feature in turning in first-rate carriers and making sure of purchaser satisfaction. Located in Mumbai, this function includes 24/7 rotational shifts (day shifts for women) and requires graduates with as lots as five years of revel in. Key duties encompass resolving patron queries, ensuring technique efficiency, and cross-promoting merchandise like loans and elite money owed. Excellent communication abilties, skills in banking systems, and a robust profit orientation are critical. At Axis Bank, you’ll find a profession that grows with you, pushed by manner of a dedication to trust and patron excellence.
Role: PHONE Banking/ Customer Service OFFER
Company: Axis Bank
Experience: 0 – 4 years
Salary: 1.25-3.5 Lacs P.A.
Location: Mumbai( Vile Parle East ), Mumbai Suburban
About Axis Bank
At Axis Bank, we are devoted to going beyond truly meeting the economic dreams of our clients. We attempt to assemble and accept as true at every step, fostering long-term relationships and regular boom. This determination has enabled us to enlarge swiftly and offers employees an outstanding opportunity to expand their careers within a dynamic and supportive environment.
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Job Description
The Customer Service Associate, additionally referred to as the Phone Banking Officer at Axis Bank, is an essential function that focuses on imparting exquisite provider to Axis Bank customers. The primary duty of this role is to treat customer queries and issues effectively and successfully, making sure customer delight and fostering loyalty. This characteristic requires a strong reputation on way efficiency and the potential to bypass-sell and upsell loads of merchandise.
Responsibilities
Complete Ownership: Handle consumer queries and issues with full responsibility and commitment.
Courtesy and Accuracy: Deliver fantastic company with critical courtesy and precision, making sure all interactions meet the financial organization’s necessities.
Process Adherence: Follow all product and approach suggestions meticulously to keep away from errors.
Issue Escalation: Promptly grow unresolved troubles to suitable inner stakeholders to make certain rapid choices.
First-time Resolution: Aim to resolve purchaser court cases at the first element of contact, making sure excessive client pleasure ratings.
Process Efficiency and Effectiveness
Service and Sales Compliance: Adhere strictly to carrier and sales recommendations, ensuring compliance with all applicable guidelines and techniques.
Quality Assurance: Achieve objectives related to call top-notch, ensuring each interplay is up to the financial institution’s requirements.
Quick Query Resolution: Resolve consumer queries effectively on the number one example with minimal name dealing with time to optimize performance.
Cross-Selling and Upselling
Promote greater products and services like loans, mortgages, and priority or elite debts, improving purchaser price and the use of income.
Qualifications
Educational Background: A graduate diploma is needed for this function.
Experience: Open to applicants with 0-5 years of experience in voice customer support or any related feature.
Skills:
Strong conversation skills in English and Hindi.
Proficiency in banking systems associated with transactions and offerings.
Role Proficiencies
To excel in this function, the candidate ought to have the subsequent proficiencies:
Banking Systems: A strong know-how of structures related to banking transactions and services.
Communication: Excellent verbal and written communique talents in both English and the nearby language.
Sales Skills: Strong lead generation and conversion abilities, with an excessive sales orientation to continuously meet income targets.
Pressure Handling: The capability to work correctly under strain and meet tight cut-off dates.
Team Collaboration: The functionality to artwork properly as a part of a crew, contributing to a powerful group surroundings.
Motivation and Resilience: High ranges of motivation and resilience, mainly in growing and growing new departments.
Benefits of Working at Axis Bank
Career Growth Opportunities: Axis Bank is dedicated to worker development, offering numerous opportunities for professional development and expertise enhancement through schooling packages and internal promotions.
Comprehensive Benefits Package: Employees maintain a strong blessings bundle that includes medical insurance, retirement plans, and wellness packages, ensuring a steady and wholesome lifestyle.
Work-Life Balance: Axis Bank promotes balanced artwork-existence surroundings with bendy painting arrangements, inclusive of rotational shifts and beneficiant depart suggestions, catering to the desires of all personnel.
Performance-Based Incentives: The monetary group rewards immoderate-performing employees with attractive incentives and bonuses, spotting and inspiring excellence in company and sales.
Inclusive Work Environment: Axis Bank fosters a numerous and inclusive workplace, presenting the same opportunities for all personnel to succeed and thrive in a supportive and collaborative place.
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