Senior Analyst Control Management at AMERICAN EXPRESS

07/10/2024
By Muskan
266
Jobs

American Express Seeking Customer Support Specialist (Remote)

American Express Seeking Customer Support Specialist (Remote). This role entails supporting clients with inquiries, resolving troubles, and making sure splendid provider. Responsibilities consist of coping with calls, emails, and chats, presenting account aid, and supplying product records. Candidates need to have 1-2 years of customer service experience. Robust communication abilities, and the capacity to paint independently. Both complete-time and component-time positions are to be had, with an aggressive hourly wage of $20–$30. Join a dynamic team dedicated to delivering fantastic customer reviews.

Role: Customer Support Specialist
Location: United States
Company: American Express
Salary: US$20–US$30 an hour
Experience: 1-2 years
Job Type: Full–time and Part-time

Table of Contents

Job Description:

American Express is searching for a brought about and empathetic Customer Support Specialist to enroll in our ways flung crew. As the number one factor of contact for customers, you will play a pivotal function in delivering extraordinary careers and resolving inquiries with a focal point on exceeding expectations. This role needs strong verbal exchange abilities, a client-centric attitude, and the functionality to stay composed in hard conditions.

Key Responsibilities:

Responding to Customer Inquiries: You can be the primary line of communique for clients through phone, e-mail, and chat. Prompt and accurate responses are vital to ensure an immoderate level of customer pleasure.
Resolving Customer Issues: You will manage client court cases and troubles, making sure of well-timed selection. For greater complex instances, you’ll make bigger them to the proper departments.
Staying Informed: It is important to hold up-to-date statistics of American Express products, offerings, and policies, allowing you to offer nicely-informed assistance.
Documentation: You’ll report purchaser interactions and maintain positive information about troubles, resolutions, and comments for destiny reference and method development.
Performance Goals: Strive to fulfill and exceed both person and team overall performance metrics.

Required Skills and Qualifications:

Education: An immoderate university degree is required; but, a partner or bachelor’s diploma is desired.
Experience: You want to have a minimum of 1-2 years of experience in customer support or an associated challenge. Experience jogging in a far off-putting is fine, and familiarity with American Express products might be a plus.
Communication: Exceptional verbal and written communique capabilities are important. You ought to be able to talk with a clear, expert tone and make sure that client worries are addressed empathetically and correctly.
Problem-Solving: You ought to be professional in hassle-fixing and managing tough conditions with staying power and professionalism. The capability to de-enhance conflicts is crucial.
Technology Proficiency: You must be comfortable with the usage of customer service software and equipment, with the potential to comply quickly with new systems and technology.
Multitasking: The capability to manipulate more than one obligation efficaciously whilst strolling remotely is important. You need in an effort to prioritize obligations and manage time efficaciously.

Benefits:

Competitive Salary: Earn between $20 to $30 in line with hour, on the aspect of standard performance-based incentives.
Health and Wellness: Comprehensive health, dental, and vision insurance plans are to be had to ensure your well-being.
Retirement Plan: Enjoy a 401(okay) plan with an organization wholesome to help you plan for your future.
Paid Time Off: Generous paid time without work and vacation packages provide the paintings-lifestyles balance you need.
Professional Growth: You’ll have access to expert improvement opportunities and professional advancement in the organization.
Employee Discounts: Take gain of severa reductions and nicely-being programs that help a healthy lifestyle.

Why Join American Express?

At American Express, we satisfaction ourselves on being a globally recognized brand with an extended-repute dedication to purchaser satisfaction and excellence. As part of our crew, you’ll be turning into a member of a supportive and dynamic work subculture that fosters flexibility, inclusivity, and paintings-lifestyles stability. With professional improvement opportunities and a robust emphasis on professional growth, this function gives a first-rate platform as a way to develop in my opinion and professionally.