American Express Jobs: Are you a bright searcher for an exciting career opportunity with a globally recognized brand? American Express Jobs provides a high-quality career path ta careerct for graduates looking to build a strong foundation in the financial services industry. This Job for Freshers as a Customer Service Analyst in Gurugram, India, is a wonderful hazard to kickstart your professional journey with an organization known for its excellent work culture and increased opportunities.
- Role: Customer Service Analyst
- Company: AMERICAN EXPRESS
- Experience: 0 – 1 years
- Salary: Not Disclosed
- Location: Gurugram
About American Express
American Express (Amex) is a leading worldwide financial services corporation with a rich history spanning over one hundred seventy years. Renowned for its credit cards, fee cards, and travel-related offerings, American Express has built a reputation for agreement, innovation, and customer-centric solutions. The organization operates in over 100 international locations, serving tens of hundreds of thousands of customers internationally. In India, American Express has a sturdy presence with places of work in the foremost cities like Gurugram, Delhi, Mumbai, and Bangalore. The corporation is known for its worker-friendly guidelines, professional development programs, and inclusive work environment, making it a preferred enterprise for freshers and skilled professionals alike.
Job Description: Job for Freshers
As a Customer Service Analyst at American Express, you can play a critical role in making sure client delight through addressing inquiries, resolving problems, and supplying top-notch service. This Job for Freshers is designed to help you increase vital abilities in conversation, problem-solving, and customer dating management at the same time as working in a dynamic corporate environment. The Customer Service Analyst position at American Express is an incredible opportunity for freshers to launch their careers with a prestigious international brand. With a strong consciousness on customer support, professional growth, and worker well-being, this Job in India offers the actual best combo of studying and career development.
Key Responsibilities
- Customer Support – Handle client queries via cellphone, email, or chat, providing accurate and properly timed resolutions.
- Issue Resolution – Troubleshoot and solve client issues related to payments, transactions, and account manipulation.
- Data Analysis – Analyze customer interactions to select out tendencies and suggest upgrades in provider shipping.
- Compliance & Policies – Ensure adherence to agency policies and regulatory guidelines while helping clients.
- Feedback Collection – Gather client feedback to decorate the provider nicely and decorate methods.
- Collaboration – Work intently with circulate-practical businesses to strengthen and remedy complex patron troubles.
- Process Improvement – Contribute to initiatives aimed at enhancing performance and customer enjoy.
Key Skills Required
- Strong Communication – Excellent verbal and written communication skills in English (more languages are a plus).
- Problem-Solving – Ability to investigate conditions and provide powerful answers.
- Customer-Centric Approach – A ardour for handing over tremendous customer support.
- Technical Proficiency – Basic information on CRM equipment and Microsoft Office.
- Adaptability – Willingness to work in a quick-paced, dynamic environment.
- Teamwork – Ability to collaborate successfully with colleagues and stakeholders.
Education & Qualifications
- Bachelor’s Degree in any discipline (Finance, Business, or related fields preferred).
- Zero year of revel in (Freshers are recommended to use).
- Strong academic document with exquisite analytical and interpersonal skills.
Experience Required
This Job for Freshers is open to candidates with zero to 1 year of experience, making it a tremendous opportunity for recent graduates seeking to begin their careers in customer service within the financial sector. Prior internship enjoy in customer service or banking services might be an brought gain.
Job Location
The function is based totally ab Gurugram, India, one of the USA’s essential enterprise hubs. American Express offers a cutting-edge, employee-friendly place of work with incredible infrastructure and offerings.
Benefits of Working at American Express
Competitive Salary & Incentives: Attractive pay scale with performance-based bonuses.
Health & Wellness Programs: Comprehensive medical insurance and fitness tasks.
Learning & Development: Access to schooling applications, certifications, and professional advancement opportunities.
Work-Life Balance: Flexible painting arrangements and paid time off.
Employee Recognition: Awards and recognition for tremendous performance.
Global Exposure: Opportunity to participate in a multinational environment with several businesses
Retirement Benefits: Savings and pension plans for long-term economic protection.
Employee Discounts: Exclusive reductions on tour, eating, and purchasing through Amex partnerships.
How to Apply: Click on the Apply Link Below⇓
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