Accenture Hiring Application Tech Support Practitioner Freshers

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Application Tech Support Practitioner at Accenture

As an Application Tech Support Practitioner at Accenture, you may provide crucial voice resources for the company desk, manage carrier desk operations, and ensure global-elegance device general performance. With a focal point on because it needs to be defining and resolving consumer issues, you may utilize your deep product understanding and remarkable communique abilities to keep high tiers of client pride. This role, primarily based in Bengaluru, is ideal for individuals with zero years of enjoy in IT resources, imparting the danger to expand technical know-how and contribute to the continuous improvement of carrier desk processes.

Role: Application Tech Support Practitioner

Company: Accenture

Experience: 0 – 2 years

Salary: Not Disclosed

Location: Bengaluru

Educational Qualification: Bachelor’s Degree in Information Technology Operations, Computer Science, or a related situation

Job Description

The Application Tech Support Practitioner acts due to the fact the important interface among clients and the tool or software program, dedicated to making sure global-class gadget standard overall performance thru first-rate communique and deep product know-how. You can be liable for appropriately defining patron troubles and interpreting and designing resolutions that meet their dreams.

Accenture, Gurgaon:New Associate-Customer & Digital Support Recruitment |Any Graduate - OPPORTUNITY CELL

About Company

As a member of the provider table crew, your role is pivotal in keeping the smooth operation of IT services, ensuring that any disruptions are rapid diagnosed, communicated, and resolved. This position needs a proactive method of hassle-fixing, strong interpersonal talents, and deep expertise in IT operations.

Roles & Responsibilities:

Service Desk Voice Support:

Providing voice help to customers thru the carrier table.
Accurately defining and resolving problems using deep product expertise.
Ensuring that every one communications with clients are handled professionally and efficaciously, preserving a excessive popular of customer service.

Service Desk Management:

Managing each day operations of the provider table to ensure the great degree of device overall performance.
Monitoring and dealing with incidents and requests, making sure they’ll be resolved within agreed company stages.
Implementing and adhering to incident control and problem management techniques to limit provider disruptions.

Issue Resolution:

Interpreting consumer problems and designing resolutions that meet their desires.
Utilizing your technical recognize-how to provide answers and save you future occurrences of similar issues.
Collaborating with pass-purposeful agencies to ensure that complex troubles are resolved efficiently and efficaciously.

Client Communication:

Communicating with customers to hold them informed about the fame of their troubles and ensuring their satisfaction with the selection approach.
Documenting all client interactions and solutions provided to maintain accurate facts and facilitate non-stop development.
Collaboration:
Working intently with different teams and departments to ensure a unified technique for hassle-solving.
Contributing to the development and enhancement of provider desk techniques and first-class practices.

Professional & Technical Skills:

Must-Have Skills:

Service Desk Voice Support: Ability to provide effective voice help to clients, resolving issues in a properly timed and expert manner.

Service Desk Management: Experience in managing provider desk operations, ensuring green dealing with incidents and requests.

Understanding of IT Operations: Familiarity with IT operations and help strategies, which include incident and hassle manage.

Communication and Interpersonal Skills: Excellent conversation skills are essential for this function, as you’ll be interacting with clients and friends frequently.

Teamwork: Ability to paintings collaboratively in group surroundings contributing to the overall success of the carrier desk.

Understanding Accenture and Their Innovative Success Story

Additional Information:

Experience: This function is good for candidates with 0-2 years of experience in Service Desk Management or an associated issue.

Education: A sturdy academic background in Information Technology Operations, Computer Science, or a associated vicinity is pretty favored.

Location: This role is primarily based at Accenture’s Bengaluru place of business.

This role offers a thrilling possibility for the ones at the start of their careers in IT help. You will benefit from experience in service desk management, enhance your technical skills, and increase your capability to offer splendid customer service in a fast-paced environment.

Success in the Role:

To gain success in this role, you may need to illustrate robust hassle-solving talents, great verbal exchange abilties, and a willpower to providing high-quality resource. As you advantage, you could have the opportunity to tackle extra complicated troubles, make a contribution to process upgrades, and grow in the employer.

The position of an Application Tech Support Practitioner is essential in making sure that Accenture’s clients collect the incredible feasible assist and that their systems maintain to function easily. Your contribution will without delay impact consumer pride and the overall fulfillment of the IT resource group.

Accenture bookings decline sequentially, headcount falls by 6k