Entry-Level Jobs: The discovery of the right launchpad for your professional life often begins with finding the right Entry-Level jobs. For the commercial capital and the surrounding graduates and young professionals of India, a notable opportunity has come to light. Sadharland, a global leader in process transformation, is actively recruiting for an international non-oxy process Job in Navi Mumbai.
- Role: International Non Voice Process
- Company: Sutherland
- Experience: 0 – 1 years
- Salary: 2.5-2.75 Lacs P.A.
- Location: Navi Mumbai
About Sutherland Careers:
Before diving into the role, it is necessary to understand the organization behind the occasion. Sutherland is a global process change company that helps customers redefine their customer and employee experiences through improving the integrated technology, analysis, and process. For three decades, Fortune has partnered with 1000 companies to run Sutherland Careers development and efficiency. With a presence in more than 20 countries and a team of more than 40,000 professionals, they are a true multinational corporation. Their work culture is based on innovation, inclusion, and continuous learning, which is an ideal environment for fresh talent that is for grow and grow.
Job Description:
This specific opening is for an executive in the International Non-Voice Process. The role is the backbone of customer engagement for the prestigious global customers of Sutherland, which is mainly located in North America and Europe. Finally, this international non-voice role in Sutherland is more than just one opening; It is a curated entry-level job designed to set you on a route for success. It combines the reputation of global customer interaction with the stability of a famous company. If you are ready to start a rewarded Sutherland career and seize this excellent Job in Navi Mumbai, start by improving your communication skills, and be ready to apply. Your professional journey is awaited in the global region.
Key Responsibilities:
- Handle the customer inquiries obtained through email, live chat, and social media channels with high-level professionalism.
- Accurately processing orders, forms, applications, and requests for international customers.
- Examining and resolving customer issues by providing appropriate solutions and options within the established deadline.
- Complete documentation of each interaction by compiling detailed case notes in the client’s customer relationship management (CRM) system.
- Cooperating with internal teams to address complex issues and ensure an easy resolution for the customer.
- Stay updated with product knowledge and changes in the process to provide accurate information.
Major skills required
- Extraordinary Written Communications: Innocent grammar, spelling, and professional use of language in written English are non-parasitical.
- Customer-focused attitude: real desire to help people and solve their problems effectively.
- Technical affinity: Relaxation with navigating several software systems, including CRM platforms, and quick ability to learn new equipment.
- Analytical and problem-solving skills: the ability to read a situation, analyze the root cause of an issue, and use logical thinking to reach a solution.
- Time Management: Proficiency in managing your workload to prioritize tasks and meet deadlines.
- Note the expansion: A deep eye for expansion is important to properly process information and avoid errors.
- The ability to work in a team: Effectively collaborate with colleagues and teams to achieve general goals.
Education, qualification, and experience
- Education: The minimum qualification of a bachelor’s degree in any stream.
- Experience: It is designed as an entry-level job. Candidates with 0 to 1 year of experience are encouraged to apply. Any pre-internship or part-time experience in customer service is a plus, but not mandatory.
- Eligibility: Freshers with excellent communication skills and a strong desire to learn are ideal for this role.
Job Location: The Strategic Hub – Navi Mumbai
The situation is located in Navi Mumbai, a planned city that has become a major IT and corporate hub. Known for its wide roads, excellent connectivity, and modern infrastructure, it offers a great working environment. For many people, finding a stable Job in Navi Mumbai with a multinational company like Sadherland is a strategic career move, offering both professional development and a high quality of life without the peak crowd of South Mumbai.
Benefits of working in Sutherland
- Competitive compensation: proposed package of 2.5-2.75 lakhs P.A. The industry is competitive for an entry-level role.
- Strong Training Program: You will receive extensive training to equip all the necessary procedures and product knowledge, ensuring that you are convinced and ready for jobs.
- Global Exposure: Interact with international customers and work on processes for global brands, which adds immense value to your resume.
- Career Growth Path: There is a clear policy of internal promotion in Sutherland. Highly talented artists can move quickly to senior executive, team lead, and managerial roles.
- Health and Insurance Benefits: Employees are usually covered under group medical insurance policies, providing protection for you and your family.
- Transport Facilities: Many companies, including Sutherland, often provide grantful or subsidized transport facilities from major pickup points in the city.
- Payment Time: You are entitled to three leaves, including sick leaves and holiday days, according to the company’s policy.
- Performance incentives: There are often opportunities to earn additional performance-based incentives to cross the goals.
- Modern Workplace: Work in an atmosphere of a state-of-the-art office with features such as a cafeteria, an entertaining area, and much more.
- Inclusive Culture: Be a part of a diverse and inclusive work culture that encourages cooperation and innovation.
How to Apply: Click on the Apply Link Below⇓
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