Infosys Jobs: A global leader in Infosys, counseling, technology, and outsourcing solutions, offering exciting full-time jobs in the USA for 2025. In various roles available, the status of the representative of the call center stands out as an excellent opportunity for individuals seeking a dynamic career in customer service. If you are looking for Infosys jobs that provide development, stability, and an award -up environment, it can be perfect for you.
- Role: Call Center Representative
- Company: Infosys
- Location: 500 SW 7th Street, Des Moines, IA 50309
- Work Type: Full-time
About infosys
Infosys is a multinational corporation with a strong presence in the United States in Bangalore, India. Known for its innovative IT services and digital solutions, Infosys serves customers in industries including finance, healthcare, retail, and telecommunications. The company is committed to promoting a diverse and inclusive workplace, giving employees opportunities for professional development and career advancement. With a reputation for excellence, Infosys is recognized globally as one of the best employers. Working in Infosys means being a part of a forward-thinking organization that gives importance to creativity, cooperation, and the satisfaction of customers.
Job Description: Call Center Representative
As a Call Center Representative in Infosys, you will be the first point of contact to customers, address their inquiries, resolve issues, and ensure a spontaneous customer experience. This full-time job in the USA requires strong communication skills, problem-solving capacity, and a customer-focused approach. The call center representative role at Infosys is an excellent opportunity for those looking for full-time jobs in the United States with a reputable company. With competitive benefits, career growth capacity, and a supportive task environment, Infosys stands out as a top employer. If you have a passion for strong communication skills and customer service, do not miss a chance to join a global leader in technology and con.
Key Responsibilities
- Handle inbound and outbound customers professionally and efficiently.
- Provide accurate information about products, services, and company policies.
- Customers solve complaints and report complex issues to the concerned departments.
- Keep a detailed record of customer interaction and transactions.
- Complete performance goals, including call handling time, resolution rate, nd customer satisfaction score.
- Customers should be updated on the company’s offerings to provide informed responses to questions.
- Cooperate with team members and supervisors to improve the quality of service.
Skills Required
- Excellent communication: Apparent oral and written communication skills to interact effectively with customers.
- Active hearing: the ability to understand the needs of customers and react properly.
- Problem-solution: Quick thinking for removing issues and providing solutions.
- Patience and sympathy: handling disappointed customers with professionalism and understanding.
- Multitasking: Managing many tasks, such as navigating the system while talking to customers.
- Technical proficiency: basic computer skills and familiarity with customer service software.
Educational qualification
- A high school diploma or equivalent is required.
- A bachelor’s degree is preferred in business, communication, or related fields, but is not mandatory.
- Pre-experience in a customer service or call center role is beneficial.
- Flow in English is necessary; Additional language skills are a plus.
Required Experience
While Infosys welcomes fresh graduates, candidates with 1-2 years of experience will increase in the customer service or call center environment. Training will be provided to ensure that all employees meet the company’s service standards.
Job Location
- Infosys, 500 SW 7th Street, Des Moines, IA 50309
Benefits of working in Infosys
Competitive salary: attractive pay structure with performance-based incentives.
Health Benefits: Comprehensive medicine, dentistry, and vision insurance.
Retirement plan: 401 (K) option with company matching contribution.
Payment time: Liberal holiday, sick holiday, and holiday policies.
Career Development: Promotional and skill development opportunities through training programs.
Work-life balance: flexible scheduling options to adjust personal requirements.
Employees Welfare Program: access to mental health resources, fitness discounts, and welfare initiatives.
Inclusive Culture: A diverse and inclusive workplace that encourages cooperation.
How to Apply: Click on the Apply Link Below⇓
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