Jio Customer Support Jobs: Are you searching for thrilling Jio Customer Support Jobs in Kolkata? Reliance Jio, one of India’s main telecom and virtual offerings carriers, is hiring Customer Support Advisors for its Kolkata vicinity. This is a hybrid activity possibility, providing a combination of labor-from-home and place of job-primarily based duties. If you’ve got first-rate communication talents and a passion for supporting customers, this will be the right position for you.
- Role: Advisor
- Company: Jio
- Experience: 1 – 6 years
- Salary: 2-3.75 Lacs P.A.
- Work Mode: Hybrid
- Location: Kolkata
About Reliance Jio
Reliance Jio is a contemporary virtual services provider that has transformed India’s telecom and net landscape. Since its launch, Jio has provided cheap high-speed internet, virtual entertainment, and seamless connectivity to millions of customers. Known for its innovation and purchaser-centric method, Jio Customer Support Jobs continues to increase its services, growing numerous interest opportunities across America. Working with the Jio approach, being part of a dynamic and fast-growing agency that values growth, technological development, and splendid customer support.
Job Description: Jio Customer Support Jobs
As a Customer Support Advisor at Jio, you’ll be liable for assisting clients with their queries, troubleshooting issues, and ensuring a clean patron experience. This Hybrid Jobs method allows flexibility on the identical time as keeping high service standards. Jio Customer Support Job in Kolkata provides a splendid opportunity for people seeking to construct a career in customer support with a reputed company. The Hybrid Jobs process model offers flexibility, while the function itself permits crucial communication and hassle-solving abilities.
Key Responsibilities
- Customer Assistance: Handle client inquiries through phone, e-mail, and chat, imparting well-timed and accurate answers.
- Issue Resolution: Troubleshoot technical and provider-related problems for Jio customers, ensuring a quick resolution.
- Product Knowledge: Stay up to date on Jio’s merchandise, plans, and offerings to offer correct information.
- Feedback Collection: Gather customer feedback to help enhance service top notch.
- Documentation: Maintain facts of patron interactions and resolutions within the business enterprise’s CRM system.
- Upselling & Cross-selling: Promote Jio’s modern gives and services to enhance patron engagement.
- Compliance: Follow business organisation suggestions and employer guidelines whilst dealing with customer records.
Key Skills Required
- Excellent Communication: Strong verbal and written communication abilities in English and Hindi (Bengali is a plus).
- Problem-Solving Ability: Quick thinking to solve patron troubles efficiently.
- Patience & Empathy: Ability to handle aggravated clients with staying strength and professionalism.
- Technical Proficiency: Basic information on telecom offerings and virtual systems.
- Multitasking: The Capability to manipulate multiple purchaser queries concurrently.
- Teamwork: Willingness to collaborate with crew members for better service transport.
Education & Qualifications
- Minimum Qualification: Graduation in any field (B.A, B.Com, B.Sc, BBA, and plenty of others).
- Preferred Qualification: Diploma/Certification in Customer Service or associated fields.
- Freshers Considered? Yes, however, previous experience in customer service is desired.
Experience Required
- Entry-Level: zero to 12 years of enjoy in customer service (training can be provided).
- Experienced Candidates: 1-6 years of enjoy in telecom, BPO, or customer support roles.
Job Location & Work Model
- Location: Kolkata (Hybrid Work Model – Combination of Work from Home & Office).
- Office Days: Candidates may additionally want to visit the office for training or meetings as required.
Benefits of Working at Jio
Competitive Salary: Earn between 2 LPA to three LPA.Seventy-five LPA, based on enjoyment.
Career Growth: Opportunities for promotions and capability development within the enterprise.
Hybrid Work Flexibility: Enjoy a balanced work-life with hybrid work alternatives.
Employee Benefits: Health insurance, average overall performance bonuses, and different incentives.
Learning & Development: Access to education applications to enhance customer support skills.
Brand Reputation: Work with Cone of India’s maximum trusted and progressive telecom manufacturers.
Inclusive Work Culture: Be a part of a diverse and supportive artwork environment.
How to Apply: Click on the Apply Link Below⇓
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