Marketing Jobs in Bangalore: Are you searching for exciting advertising and marketing jobs in Bangalore? Redbus, India’s main online bus rate tag reserving platform, is offering an exceptional opportunity for professionals to sign up as a Team Lead – Tech Support. This characteristic is fine for people with 4-6 years of enjoy in technical help and management. If you’re obsessed with era and customer support, this will be your next large profession.
- Role: Team Lead – Tech Support
- Company: Redbus
- Experience: 4 – 6 years
- Salary: 7-10 Lacs P.A.
- Location: Bengaluru
About Careers at Redbus
Redbus is a pioneer in the online bus cicket booking organization, revolutionizing travel in India while you don’t forget 2006. Acquired with the aid of the Ibibo Group (a subsidiary of Naspers) and later merged with MakeMyTrip, Redbus has grown into a relied on brand for hundreds of thousands of travelers. The employer connects passengers with bus operators, offering a continuous reservation experience via its internet web page and mobile app. With a strong presence in Bangalore, Redbus fosters innovation and client-centric answers. The agency values teamwork, era, and excellence, making it a first-rate place of business for experts in search of boom within the tech and marketing domains.
Job Description: Marketing Jobs in Bangalore
As a Team Lead – Tech Support at Redbus, you may oversee a crew of technical guide executives, ensuring easy operations and impeccable customer service. You will act as a bridge between clients, inner teams, and bus operators, resolving technical troubles correctly. The Team Lead – Tech Support feature at Redbus is a golden opportunity for professionals searching for a boom in the tech and customer support field. With a robust emblem presence, progressive way of life, and appealing benefits, Redbus stands out as a terrific commercial enterprise.
Key Responsibilities
- Team Management – Lead and mentor a crew of tech help executives, ensuring excessive productivity and performance.
- Technical Troubleshooting – Resolve customer and partner queries associated with booking mistakes, charge screw ups, and app/net web site problems.
- Process Improvement – Identify gaps in help techniques and implement automation or workflow upgrades.
- Customer Escalations – Handle escalated patron complaints and offer well-timed resolutions.
- Collaboration – Work carefully with engineering, product, and operations organizations to enhance tool reliability.
- Reporting & Analytics – Generate reports on aid metrics, look at trends, and advise enhancements.
- Training & Development – Conduct training for the group on new product talents and troubleshooting strategies.
- 24/7 Support – Ensure round-the-clock technical assistance availability for clients.
Key Skills Required
- Strong control and group control capabilities
- Excellent hassle-fixing and analytical competencies
- Proficiency in troubleshooting network and cellular packages
- Good information on customer support systems (Zendesk, Freshdesk, and so forth)
- Knowledge of SQL and primary scripting is a plus
- Effective communication and interpersonal competencies
- Ability to work under stress and meet SLAs
Education & Qualifications
- Bachelor’s diploma in Computer Science, IT, or a related problem
- Certifications in customer support or IT provider management (e.g., ITIL) are useful
- Prior enjoy in technical assistance or helpdesk roles is mandatory
Experience Required
- 4-6 years of enjoy in technical guide or IT helpdesk roles
- At least 2 years of enjoy in a management or group management characteristic
- Experience inside the e-commerce or adventure enterprise is desired
Job Location
This role is based totally in Bangalore, a hub for tech innovation and startups. Redbus gives a dynamic artwork surroundings with possibilities for professional boom.
Benefits of Working at Redbus
Competitive Salary: The function offers an attractive bundle deal of seven-10 LPA, based on experience.
Career Growth: Opportunities to transition into higher leadership or specialised tech roles.
Work-Life Balance: Flexible work rules and a supportive work culture.
Learning & Development: Access to training applications and workshops.
Employee Benefits: Health insurance, performance bonuses, and tour reductions.
Innovative Environment: Work with modern-day technology within the tour enterprise.
Networking Opportunities: Collaborate with employer specialists and professionals.
How to Apply: Click on the Apply Link Below⇓
Apply Now, Here
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