Customer Service Representative Job: Are you seeking a profitable profession in customer support? Genpact, a worldwide professional services corporation, Jobs in USA is offering a terrific opportunity for humans to enroll as Customer Service Representatives in Fort Myers, FL. With a competitive pay rate of $18 – $19 according to hour, this function affords a top-notch get right of entry to aspect into the company’s global.
- Role: Customer Service Representative
- Company: Genpact
- Location: 10898 Metro Pkwy Unit B, Fort Myers, FL 33966
- Salary: $18 – $19 an hour
About Careers at Genpact
Genpact is a leading worldwide expert services agency that focuses on digital transformation, enterprise management, and analytics. With a sturdy presence in over 30 nations, Careers at Genpact serves clients for the duration of diverse industries, together with banking, healthcare, retail, and technology. The enterprise business is known for its progressive answers and dedication to delivering super client reviews. Genpact fosters a collaborative artwork tradition, encouraging employees to increase professionally even as contributing to the organisation’s fulfillment. By becoming a member of Genpact, you switch out to be a part of a diverse and dynamic crew devoted to excellence.
Job Description: Customer Service Representative Job
As a Customer Service Representative Job at Genpact, you will be the primary point of contact for customers, addressing their inquiries, resolving troubles, and ensuring a seamless enjoy. This Jobs in USA are important in maintaining customer satisfaction and upholding the company’s reputation as an extremely good provider. The Customer Service Representative position at Genpact is an exquisite opportunity for individuals looking to construct a career in customer support. With aggressive pay, boom opportunities, and an effective work environment, this position is ideal for both freshers and experienced professionals.
Key Responsibilities
- Handling Customer Inquiries – Responding to client questions through phone, email, or chat in an expert and well-timed manner.
- Problem Resolution – Assisting customers with court instances, presenting answers, and escalating troubles as necessary.
- Product & Service Knowledge – Maintaining updated information on the organization’s services and accurate information.
- Documentation & Reporting – Recording client interactions, transactions, and remarks inside the corporation’s CRM system.
- Meeting Performance Metrics – Achieving key normal overall performance signs and symptoms (KPIs) collectively with call choice time, client delight rankings, and first-call choice prices.
- Upselling & Cross-Selling – Identifying possibilities to promote additional services or products to customers when applicable.
- Collaborating with Teams – Working carefully with other departments to ensure clean operations and client pride.
Key Skills Required
- Excellent Communication – Strong verbal and written communication talents to interact efficiently with clients.
- Problem-Solving Abilities – The capability to investigate problems and offer short, powerful answers.
- Patience & Empathy – Ability to address pissed off customers with staying power and understanding.
- Multitasking – Managing multiple consumer interactions even as keeping overall performance.
- Technical Proficiency – Familiarity with CRM software application, Microsoft Office, and easy computer programs.
- Adaptability – Willingness to research and adapt to new techniques and technology.
Education & Qualifications
- High School Diploma or Equivalent – A minimal instructional requirement.
- Associate or Bachelor’s Degree (Preferred) – A diploma in business agency, communications, or an associated field can be a bonus.
- Prior Customer Service Experience (Preferred) – Previous revel in in a call center or customer service role is useful but not mandatory for entry-level positions.
Experience Required
- Entry-Level Candidates Welcome – Freshers with robust conversation capabilities can observe.
- 1-2 Years of Experience (Preferred) – Prior experience in customer service, retail, or hospitality is a plus.
Job Location
- 10898 Metro Pkwy Unit B,
- Fort Myers, FL 33966
Benefits of Working at Genpact
Competitive Salary: Earn $18 – $19 in line with hour, a robust salary for customer support roles.
Health & Wellness Benefits: Medical, dental, and vision insurance alternatives.
Paid Time Off (PTO): Vacation, unwell depart, and excursion pay.
Career Growth Opportunities: Access to schooling programs and internal promotions.
Work-Life Balance: Flexible scheduling options for better work-life integration.
Employee Recognition Programs: Incentives and rewards for top performers.
Inclusive Work Culture: A diverse and supportive place of business environment.
How to Apply: Click on the Apply Link Below⇓
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