Customer Service Representative Job: Are you searching for full-time jobs within the USA with a first-rate international organization? Genpact is presently hiring Customer Service Representatives in Richardson, TX, supplying an aggressive pay rate of $22.25/hr. This on-net internet website online function affords an exquisite possibility to enlarge your profession in customer service at the same time as working for walks with a top commercial organization management organization.
- Role: Customer Service Representative Job
- Company: Genpact
- Location: Richardson, TX
- Salary: $22.25/hr
- Work Mode: On-site
- Work Type: Full-time
About Careers at Genpact
Genpact is an international professional services corporation that specializes in digital transformation, organization device management, and analytics. With a sturdy presence in over 30 nations, Genpact lets groups streamline operations, beautify consumer critiques, and strain growth through innovative solutions. Known for its inclusive art work culture and professional development applications, Careers at Genpact offers personnel the threat to work with Fortune 500 companies on an equal footing while gaining valuable company experience.
Job Description: Customer Service Representative Job
As a Customer Service Representative Job at Genpact, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring they continue to enjoy. This function is right for folks who thrive in a fast-paced environment and are obsessed with delivering splendid service. Careers at Genpact offer amazing Full-time jobs in USA, and the Customer Service Representative function is a high-quality opportunity for individuals seeking stability, growth, and a worthwhile career environment. With an aggressive pay rate of $22.25/hr, complete benefits, and a supportive corporate lifestyle, this position is right for customer service specialists looking to advance their careers.
Key Responsibilities
- Respond to patron inquiries through phone, e-mail, or chat in an expert and timely manner.
- Resolve customer court cases, offer answers, and give a boost to complicated problems, even as crucial.
- Maintain correct records of purchaser interactions and transactions.
- Assist clients with product records, order processing, and carrier-related questions.
- Follow commercial enterprise policies and techniques to ensure compliance and client satisfaction.
- Collaborate with organizational human beings and precise departments to enhance the company’s splendid.
- Stay updated on organisation merchandise, services, and promotions to provide correct statistics.
Key Skills Required
- Excellent Communication: Strong verbal and written communication capabilities to interact effectively with clients.
- Problem-Solving Ability: Capable of studying problems and imparting brief, powerful solutions.
- Patience & Empathy: Ability to address irritated customers with staying power and understanding.
- Time Management: Efficiently manage a couple of duties at the same time, while maintaining high service standards.
- Technical Proficiency: Comfortable with the use of customer service software, CRM equipment, and fundamental computer programs.
- Teamwork: Willingness to collaborate with colleagues to benefit not unusual goals.
Education & Qualifications
- High college diploma or equivalent (required).
- Bachelor’s degree in Business, Communications, or a related field (preferred but not obligatory).
- Prior enjoy in customer service, call centers, or retail is nice.
- Bilingual competencies (Spanish/English) can be a plus in a few times.
Experience Required
- 1-2 years of enjoypatron-going-throughhrougha a role (call center, retail, hospitality, and so forth).
- Freshers with strong verbal exchange capabilities and a patron-centric approach can also be considered.
Job Location
This is an online website characharacterizedarily based in Richardson, TX. Candidates must be inclined to paintings from the office as far-flung options are not to be had for this position.
Benefits of Working at Genpact
Competitive Salary: Earn $22.25/hr, a profitable salary for customer support specialists.
Health & Wellness Benefits: Medical, dental, and imaginative and prescient insurance for employees and their families.
Paid Time Off (PTO): Generous go-away policies, including excused absences, sick days, and holidays.
Career Development: Access to education applications, certifications, and ability-building workshops.
Employee Support Programs: Counseling offerings, financial health applications, and worker help projects.
Inclusive Work Culture: A diverse and collaborative place of business that values innovation and teamwork.
Job Stability: Work with a globally recognized company that offers long-term career growth.
How to Apply: Click on the Apply Link Below⇓
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