Customer Service Video Repair Job: If you’re looking for a thrilling profession course in customer support with incredible advantages and room for growth, Spectrum is hiring for a Customer Service Video Repair Job in Queens, New York. This possibility is proper for people passionate about technology and presenting first-rate customer service. With a competitive hourly salary of $20 to $30.30, this full-time function gives balance, boom, and a dream to sign up for one of the foremost telecommunications organizations inside the United States.
- Role: Customer Service Video Repair
- Location: Queens, New York, United States
- Salary: $20/hr – $30.30/hr
- Work Type: Full-time
- Company: Spectrum
About Careers at Spectrum
Spectrum is an emblem under Charter Communications, Inc., a leading broadband connectivity company and cable operator within the United States. With over 32 million customers across forty-one states, Spectrum offers a complete range of advanced broadband offerings, inclusive of Spectrum Internet®, TV, Mobile, and Voice. The agency is known for its progressive answers, consumer-first mindset, and a strong commitment to diversity and inclusion. Careers at Spectrum provide long-term growth, professional development, and a supportive work environment.
Job Description: Customer Service Video Repair Job
The Customer Service Video Repair Job involves running without delay with customers to troubleshoot and remedy video service problems. This access-level position performs a crucial role in achieving pinnacle-tier purchaser satisfaction through addressing technical worries, explaining service capabilities, and guiding users through trouble resolution. Full-time Jobs in USA This function is part of Spectrum’s dynamic customer service team, in which representatives take care of inquiries via cellphone, chat, or email to ensure timely and correct answers to company issues. Employees accumulate paid education and guidance to extend technical and communication competencies to thrive within the function.
Key Responsibilities
- Troubleshoot video provider and system issues for residential and commercial enterprise clients
- Answer customer inquiries regarding carrier functions, system capability, and account facts.
- Escalate unresolved troubles to a higher-level technical manual or the subject issuer as needed.
- Maintain correct facts of consumer interactions using the organisation’s systems.
- Provide the best, professional, and empathetic provider in each customer interaction.n
- Work in a quick-paced environment whilst meeting overall performance and fine requirements.
- Offer product tips to enhance the consumer’s Spectrum experience
Key Skills Required
- Strong verbal and written communication abilities
- Excellent trouble-solving and important questioning talents
- Ability to work independently and as part of a team
- Basic technical information or willingness to research quickly
- Customer-centric method and sturdy interpersonal abilities
- Multitasking capability with a hobby to element
Educational Qualifications
- High school diploma or GED required
- Additional education or coursework in IT, telecommunications, or customer support is a plus.
Experience Required
- No previous experience critical; access-degree candidates welcome
- Previous revel in in customer support, tech help, or call center roles is a sturdy advantage
- Experience in the use of CRM or technical resource systems is desired
Job Location
- Queens, New York, United States
- This role is based completely in Spectrum’s customer support center in Queens, presenting a convenient location for close by citizens and get entry to to public transportation.
Benefits of Working at Spectrum
Competitive Pay: Earn between $20/hr and $30.30/hr primarily based on enjoy and performance
Health & Wellness: Medical, dental, and vision coverage plans available
Paid Training: Comprehensive onboarding and technical schooling supplied
Retirement Plans: 401(k) with company fit
Career Development: Opportunities for development through internal promotions
Tuition Reimbursement: Financial help for similar schooling
Paid Time Off: Vacation days, ill go away, and holidays
Employee Discounts: On Spectrum offerings and select out retail merchandise
Inclusive Culture: Supportive and numerous work environment
Job Stability: Secure, full-time employment in a growing enterprise
How To Apply: Click on the Apply Link Below⇓
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