Customer Service Representative Intern: Spectrum Hiring for Customer Service Representative Intern, you are looking to kickstart your career in customer service and gain valuable experience. Spectrum’s Customer Service Representative Intern position in Queens, New York, is a perfect opportunity. This role is part of their properly set up Summer Internships software program geared closer to training future experts with hands-on experience and in-depth exposure to the telecommunications company.
- Role: Customer Service Representative
- Location: Queens, New York, United States
- Work Type: Internship
- Company: Spectrum
About Careers at Spectrum
Spectrum, an emblem under Charter Communications, is one of the main broadband connectivity agencies and cable operators within the United States. Known for delivering a complete range of advanced broadband services, along with Spectrum Internet®, TV, Mobile, and Voice, the agency serves more than 32 million customers in 41 states. Spectrum prides itself on innovation, notable customer support, and a dynamic place of work that encourages growth and development. Charter Communications has continuously been recognized for its inclusive culture, sturdy worker help machine, and in advance-wondering company philosophy. As a part of its undertaking to extend talent early, the enterprise offers based and engaging Summer Internships for university students and recent graduates.
Job Description: Customer Service Representative Intern
Spectrum is presently hiring for a Customer Service Representative Intern to sign up for their Queens, NY group as part of their 2025 Summer Internships cohort. This internship will offer actual-world experience in managing customer inquiries, managing issuer troubles, and growing key conversation and problem-solving skills. It is a superb opportunity for those who need to recognize how an extremely good telecommunications organization operates, at the same time as contributing immediately to consumer delight.
Key Responsibilities
- As a Customer Service Representative Intern, your obligations will encompass:
- Assisting clients through cellphone, chat, and email with inquiries regarding services, billing, and troubleshooting
- Documenting patron interactions with the use of internal CRM equipment
- Working carefully with group members and supervisors to remedy career problems directly
- Participating in education packages to better understand customer support protocols
- Learning and following enterprise guidelines and techniques for top-notch customer interaction
- Supporting the institution with administrative duties and special initiatives
- Providing comments on how approaches can be advanced for higher client satisfaction
Key Skills
- Strong verbal and written communication
- Patience and empathy at the same time as handling customers
- Critical thinking and brief hassle-solving capabilities
- Adaptability in a dynamic work environment
- Team collaboration and interpersonal effectiveness
- Time manipulation and multitasking talents
- Basic technical information of telecommunications (a plus, however, now not mandatory)
Education and Qualifications
- Currently enrolled in an undergraduate software program (favored majors: Communications, Business, Marketing, or related fields)
- Must be at least 18 years of age
- Authorized to work within the United States
- Possess a minimum cumulative GPA of 3.Zero
- Strong interest in customer support and telecommunications
Experience Required
No prior professional experience is required for the Customer Service Representative Intern position, making it ideal for college students looking for their first company internship. However, previous experience in purchaser-going-through roles (retail, campus positions, volunteering) is probably considered a bonus.
Job Location
This internship opportunity is based in Queens, New York, a diverse and vibrant borough that offers a vast variety of expert and personal growth opportunities. Interns will work at a nearby Spectrum workplace, with access to training sessions, crew conferences, and networking possibilities inside the organisation.
Benefits of Working at Spectrum
Paid Internship: Receive competitive compensation whilst gaining expert enjoyment.
Hands-On Training: Learn right now from skilled specialists in the customer service field.
Mentorship Opportunities: Work with mentors and group leaders who guide your improvement.
Career Development: Participate in workshops, networking activities, and career paths within Charter Communications.
Inclusive Work Environment: Be a part of a diverse institution in which your contributions are valued.
Potential for Full-Time Opportunities: High-achieving interns may be taken into consideration for full-time roles after graduation.
Real-World Experience: Gain insight into the daily operations of a leading telecommunications employer.
How To Apply: Click On the Apply Link Below⇓
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