- ZARA Head of Customer Service Job
- Role: Head of Customer Service
- Location: New York, NY, On-site
- Salary: $133K/yr – $157.7K/yr
- Work Type: Full-time
- Company: ZARA
Job Openings In New York
Are you a skilled customer service leader searching out a dynamic characteristic in the style retail enterprise? ZARA, a global chief in speedy style, is currently hiring for the Head of Customer Service characteristics in New York, NY. This ZARA Head of Customer Service Job offers a competitive income starting from $133K/year to $157.7K/12 months and a complete-time, on-web page possibility to steer and innovate customer support operations at one of the international’s maximum renowned fashion manufacturers.
ZARA Head of Customer Service Job
ZARA is one of the maximum recognized producers in the fashion industry, acknowledged for its fast-paced manufacturing cycles, trend-driven designs, and commitment to consumer pride. As a part of Inditex Group, ZARA operates masses of stores worldwide, delivering wonderful fashion at a cheap fee. The brand’s success is deeply rooted in its capability to reply fast to marketplace developments and provide super purchaser reviews en-keep and online.
Roles and Responsibilities
- online and put into impact customer support rules that align with ZARA’s emblem values.
- Develop techniques to decorate client pride, retention, and loyalty.
- Lead, mentor, and educate customer support teams to decorate performance.
- Oversee customer service channels, which include cellphone, e-mail, live chat, and in-shop assistance.
- Develop and put into effect inexperienced service workflows to remedy client inquiries quick.
- Handle escalated customer court cases and solve troubles efficaciously.
- Act because the voice of the customer inside ZARA, advocating for technique improvements.
- Work carefully with save managers and income organizations to cope with in-maintain provider traumatic conditions.
- Collaborate with IT agencies to enhance the functionality of ZARA’s customer service structures.
Skills Required for the Head of Customake Service Job at ZARA
Leadership and Team Management
- Strong management talents with the revel in managing big customer support companies.
- Ability to inspire and inspire personnel to offer pinnacle-tier customer support.
- Experience in warfare choice and employee improvement.
Customer Service Expertise
- Deep expertise in customer support concepts and excellent practices.
- Experience in dealing with client court instances, escalations, and provider healing strategies.
- Knowledge of CRM structures, consumer feedback equipment, and analytics systems.
Communication and Problem-Solving
- Excellent communication competencies to engage with clients, team members, and bosses.
- Strong problem-solving abilties to address patron concerns effectively.
- Ability to address immoderate-strain situations with a peaceful and professional demeanor.
Technical Proficiency and Data Analysis
- Proficiency in customer support control software programs e.g.., Salesforce, Zendesk, Freshdesk).
- Ability to investigate customer support standard overall performance facts and put into effect gadget improvements.
- Knowledge of e-exchange and retail customer support structures is a plus.
Adaptability and Innovation
- Ability to comply with new generation and converting consumer behavior trends.
- Experience in developing AI-powered customer service solutions is an advantage.
- Creative hassle-fixing skills to beautify customer service research.
Education and Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related region (Master’s diploma is a plus).
- 7+ years of enjoy in customer service management, ideally inside the retail or style organization.
- Proven enjoy in fundamental customer service organizations in a short-paced environment.
- Certifications in customer revel in management (CXM) or company management are a plus.
Benefits of Working at ZARA
Competitive Salary and Bonuses
- Base income amongst $133K/365 days – $157.7K/year.
- Performance-primarily based bonuses and incentives.
Health and Wellness Benefits
- Medical, dental, and vision insurance.
- Wellness programs and employee help plans.
Career Growth and Development
- Leadership schooling and professional development guides.
- Opportunities for selling within the Inditex Group.
Employee Discounts and Perks
- Generous employee reductions on ZARA merchandise.
- Discounts on other Inditex manufacturers (Massimo Dutti, Bershka, Stradivarius, and plenty of others.).
How To Apply for the ZARA Head of Customer Service Job: Click On the Apply Link Below⇓
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