Zelis Careers in Boston, In modern dynamic venture marketplace, finding the proper profession route is essential for lengthy-time period fulfillment and satisfaction. If you are looking for a technology-pushed function that permits you to paintings in a hybrid surroundings, Zelis Careers in Boston offer thrilling possibilities. One such function is the Hybrid User Support Technician, a function that lets in experts to assist surrender-customers whilst walking in a flexible paintings placing. This blog will provide insights into the challenge description, required capabilities, roles and duties, and the blessings of running at Zelis.
Role: Support Technician – Boston, MA
Work Type: Hybrid work
Company: Zelis
Location: Boston, MA 02116
Exploring Zelis Careers in Boston
The Hybrid User Support Technician function at Zelis Careers in Boston is an first rate possibility for IT specialists searching for a hard but worthwhile career. With a focal point on generation, innovation, and customer support, this position guarantees experts can expand and increase in a supportive work surroundings. If you have got a knack for hassle-fixing, a ardour for generation, and a preference to work in a hybrid setup, this role at Zelis might be the ideal in shape for you. Don’t pass over the risk to be a part of a corporation that values its personnel and promotes profession increase!
Job Description: Zelis Hybrid Jobs
The Hybrid User Support Technician at Zelis is accountable for imparting international-elegance technical assist to employees, ensuring seamless generation adoption. The role is designed for specialists enthusiastic about hassle-fixing and era. This role is primarily based in Boston, MA, requiring in-office paintings at least 3 days in line with week. Candidates ought to have enjoy in IT help, troubleshooting, and customer service to make sure easy company operations.
Key obligations encompass:
- Providing tier 2 deskside and remote help for Zelis personnel.
- Troubleshooting network connectivity troubles, such as VPN-related issues.
- Managing laptop imaging and configuration the usage of Intune Autopilot.
- Supporting mobile device management thru Intune MDM/MAM.
- Collaborating with providers for hardware guarantee repairs.
- Creating and updating technical and consumer documentation.
- Managing tasks related to IT guide and infrastructure.
Skills Required:
Technical Troubleshooting: Expertise in diagnosing and resolving hardware, software program application, and community issues.
Windows & Office 365 Knowledge: Familiarity with numerous Windows OS versions and Microsoft Office 365.
Active Directory & Entra Expertise: Proficiency in dealing with customers and get right of entry to permissions.
Excellent Communication Skills: Ability to provide an reason for technical concepts to non-technical users.
Customer Service Orientation: Ensuring person satisfaction with spark off and green IT assist.
Key Roles inside the Position
IT Helpdesk Support: Acting because the first factor of touch for technical troubles.
System Administrator: Managing and maintaining IT infrastructure, which consist of Active Directory.
Network Troubleshooter: Ensuring network connectivity and resolving VPN-related troubles.
Hardware Specialist: Assisting with device setup, protection, and repair coordination.
Documentation Expert: Creating and updating IT assist guides and troubleshooting documents.
Primary Responsibilities
Providing Exceptional Support: Handling each in-man or woman and a long way off IT aid requests successfully.
Managing IT Assets: Installing, configuring, and maintaining IT hardware and software.
Troubleshooting Technical Issues: Resolving software software conflicts, community screw ups, and hardware malfunctions.
Coordinating with Vendors: Ensuring well timed repair and protection of employer gadgets.
Training and Documentation: Educating employees approximately IT excellent practices and maintaining understanding bases.
Benefits of Working at Zelis Careers in Boston
Hybrid Work Environment: Enjoy the power of operating each remotely and inside the workplace.
Career Growth Opportunities: Zelis fosters professional development and profession development.
Comprehensive Benefits Package: Employees accumulate competitive salaries, healthcare, and retirement plans.
Innovative Work Culture: Work with modern technology in a dynamic and collaborative environment.
Diversity and Inclusion Commitment: Zelis promotes an inclusive workplace in which every person feels valued and supported.
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