American Express is hiring a Customer Service Analyst for freshers in Gurugram. The position involves supporting UK-based totally traders, resolving financial queries, and performing AML/KYC checks. Key abilities consist of strong conversation, analytical skills, and talent in Excel. Shift timings are 10 AM to 10 PM. Full-time, permanent position with career growth possibilities. Easy follow method.
- Position: Customer Service Analyst
- Company: American Express
- Location: Gurugram
- Salary: Not DisclosedÂ
- Experience Level: 0 – 1 years
- Qualification: Graduate (Any)
- Employment Type: Full Time, Permanent
About American Express:
American Express is dedicated to backing people and corporations, assisting them in progress in extraordinary ways. Whether it’s assisting financial self-belief, taking commerce to new heights, or encouraging human beings to explore the sector, it usually strives to uphold its promise of effective backing to each client and employee each day.
Customer Service Analyst Job Description:
The Customer Service Analyst at American Express supports UK-based totally merchants inside the EMEA vicinity, coping with economic and maintenance queries. Key duties include acting AMon L/KYC tests, making sure of compliance, meeting overall performance requirements, and collaborating with inner teams. The position requires robust communication, analytical, and Excel abilties, with a focus on customer delight and hassle-solving.Â
Customer Service Analyst Key Responsibilities:
- Support UK-based total merchants in the EMEA region.
- Resolve monetary and maintenance-related queries.
- Perform AML/KYC checks in step with compliance guidelines.
- Ensure performance goals, first contact resolution, and compliance are met.
- Liaise with inner teams and 0.33 parties for easy operations.
- Manage strategic preservation changes and timelines.
- Maintain sturdy relationships with inner contacts and clients.
- Provide powerful hassle-solving and attention to elements in customer interactions.
Eligibility & Requirements:
Education: Graduate (Any discipline).
Experience: 0 – 1 years of experience in a comparable Position.
Tenure:
Minimum three hundred and sixty-five days tenure at Band 28 within the contemporary function.
Performance:
- Must no longer be on a degree 3 or above Performance Improvement Plan (PIP) at the time of software.
- Must have a performance rating of G3L3 or better within the last annual assessment.
Key Skills Required:
- Interpersonal & Communication Skills: Strong communique, listening, and interpersonal competencies.
- Analytical Skills: Good eye for elements with sturdy analytical capabilities.
- Excel Proficiency:P Proficiency in Excel is an added gain.
- Problem-SolvingSkillss: Proven capacity to efficaciously address and remedy troubles.
- Teamwork & Independence: Abilitypaintings efficiently within a team and independently.
Additional Information:
Shift Timings: The working hours are from 10 AM to 10 PM.
Benefits:
- Career Growth: Opportunities for career development and ability enhancement.
- Work Environment: Dynamic, rapid-paced, and supportive place of work.
- Training: Ongoing schooling in customer support, compliance, and monetary operations.
- Global Exposure: Work with worldwide groups, mainly inside the EMEA place.
- Job Stability: Permanent, complete-time role with a good business enterprise.
- Work-Life Balance: Shift timings from afrom10 AM to 10 PM.
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