Online Contact Center Officer | ₹46,516–₹68,113 a month
HCL Technologies is hiring a part-time Online Contact Center Officer in Delhi, India. This function calls for no much less than three years of enjoy in customer service. Responsibilities encompass responding to customer inquiries through e-mail, chat, and social media, resolving problems, maintaining customer satisfaction, and collaborating with organizational individuals. Candidates must have robust communication capabilities, emotional intelligence, and the potential to work independently or as part of a collection. Benefits include faraway painting flexibility, vision coverage, PTO, and increased possibilities. Apply on GrabJobs with the aid of September 13, 2024.
Role: Online Contact Center Officer
Company: HCL Technologies
Location: Mumbai, MaharashtraÂ
Salary: ₹46,516–₹68,113 a month
Work Type: Part-time
About Company
HCL Technologies is presently searching for a full-time Online Contact Center Officer to sign up for our organization in Delhi, India. This is an Associate-stage characteristic best for humans with a minimum of three years of experience in a similar customer service function. We are seeking out candidates who are unbiased, passionate and have strong emotional intelligence and persuasion skills.
Job Description
An Online Contact Center Officer at HCL Technologies is chargeable for coping with customer interactions via e-mail, chat, and social media. The characteristics include presenting correct records, resolving purchaser troubles successfully, and maintaining excessive stages of consumer satisfaction. This position calls for a minimum of three years of enjoyment in customer service, sturdy communique talents, and the capability to work independently and collaboratively. Candidates must own first-rate emotional intelligence and persuasion talents and be gifted in Microsoft Office and CRM software. Flexibility to work evenings, weekends, and holidays is likewise important. The position gives some distance-flung paintings flexibility and opportunities for expert increase.
Responsibilities:
Customer Interaction: Respond to patron inquiries through e-mail, chat, and social media platforms properly away and professionally.
Information and Assistance: Provide correct statistics and assist customers regarding merchandise, offerings, and enterprise organization rules.
Issue Resolution: Effectively and effectively treat purchaser court docket cases and problems, ensuring a pleasant patron revels in.
Customer Satisfaction: Maintain high stages of customer satisfaction through great communication and problem-fixing talents.
Team Collaboration: Collaborate with different institution members to make certain a continuing and regular client enjoys.
Record Keeping: Keep accurate data of purchaser interactions and transactions to ensure proper documentation.
Product Knowledge: Stay updated on product understanding and commercial enterprise corporation updates to provide knowledgeable help to customers.
Policy Adherence: Adhere strictly to corporation regulations and methods always.
Requirements:
Educational Background: A Bachelor’s diploma in an associated subject is desired but not compulsory.
Experience: A minimum of three years of revel in in a customer support or touch middle position is required.
Communication Skills: Strong written and verbal verbal exchange competencies are crucial for effective purchaser interplay.
Independence and Teamwork: Ability to work independently as well as collaboratively within a group.
Emotional Intelligence: High emotional intelligence and persuasion talents are critical for dealing with diverse consumer situations.
Technical Proficiency: Proficiency in Microsoft Office and CRM software program applications is wanted.
Multitasking: Ability to multitask and prioritize efficaciously in quick-paced surroundings.
Flexibility: Willingness to artwork evenings, weekends, and holidays as desired.
Benefits at HCL Technologies:
Remote Work Flexibility: Enjoy the liberty to earn a living from home, offering a higher artwork-life stability.
Comprehensive Vision Insurance: Protect your eye health with massive imaginative and prescient coverage.
Paid Time Off (PTO): Take a break day to relax and recharge with paid depart.
Professional Growth Opportunities: Access several opportunities for getting to know and professional development inside the enterprise.
Inclusive Work Environment: Work in numerous and inclusive surroundings that value each employee’s contribution.
Joining HCL Technologies as an Online Contact Center Officer offers dynamic artwork surroundings with willpower to expert development and inclusivity. If you meet the qualifications and are captivated by providing exquisite customer service, we inspire you to use it!
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