Client Relations Representative | ₹46,516–₹61,468 a month
Lenskart is hiring a Client Relations Representative for a detail-time a long way flung characteristic. This role includes managing patron communique via calls, emails, and messages, building robust relationships, providing product data, processing orders, and figuring out upselling opportunities. Candidates should have no less than 3 years of revel in consumer own family contributors or customer support, own sturdy conversation competencies, and be talented in CRM software. Lenskart gives benefits which include a retirement plan, clinical coverage, and profit sharing. Apply using August 17, 2024, on GrabJobs to join our dynamic group!
Role: Client Relations Representative
Company: Lenskart
Location: Mumbai, Maharashtra
Salary: ₹46,516–₹61,468 a month
Work Type: Part-time
About Company
Lenskart, a primary eyewear brand based in Mumbai, Maharashtra, is excited to announce an activity starting for a Client Relations Representative. This position is designed for parents who can be enthusiastic about presenting splendid customer service and building lasting relationships with customers. As a far-off feature, the hit candidate will have the potential to paint from the consolation in their home at the same time as contributing to a dynamic and growing group.
Responsibilities:
Client Communication: You will cope with incoming calls, emails, and messages from customers in a professional and properly timed manner. Your functionality to speak efficaciously and empathetically will make sure that clients experience valued and heard.
Relationship Building: Building and maintaining strong relationships with customers can be crucial. You will work to apprehend their goals and options, making sure that they obtain customized service that meets their expectations.
Product Information: Providing customers with correct product data, pricing information, and availability will be a crucial part of your function. You will assist clients in making knowledgeable shopping selections.
Order Management: You will be liable for processing orders and returns efficaciously. This consists of monitoring order statuses and making sure that clients receive their products in a properly timed way.
Collaboration: Collaborating with distinctive teams within the business company might be key to resolving client issues and inquiries. You will work closely with departments together on logistics, earnings, and advertising and advertising to ensure a continuing customer revel.
Sales Opportunities: Identifying opportunities for upselling and skip-selling can be a part of your duties. You will use your know-how of merchandise and patron preferences to indicate greater gadgets that can hobby clients.
Record Keeping: Keeping correct facts of client interactions and transactions inside the CRM machine might be critical for keeping a powerful communique and tracking consumer facts.
Industry Knowledge: Staying modern-day on enterprise traits and product information will let you better help customers and offer them relevant facts.
Requirements:
Experience: A minimum of 3 years of revel in purchaser members of the family or customer service is wanted. Your history in the regions will assist you navigate purchaser interactions efficiently.
Personality Traits: We are seeking out a creative and hardworking character. Your determination to client satisfaction and willingness to move the greater mile will set you apart.
Soft Skills: Strong mild competencies in innovation and flexibility are critical. The ability to anticipate creatively and modify to converting conditions will be useful in these speedy-paced surroundings.
Communication Skills: Excellent communication and hassle-fixing skills are needed. You have to articulate ideas surely and deal with purchaser inquiries effectively.
Teamwork: The capacity to work independently and as a part of a team is essential. You have to be cushty participating with others to attain commonplace desires.
Technical Proficiency: Proficiency in CRM software programs and the Microsoft Office suite is wanted. Familiarity with this equipment will assist you manage patron interactions efficaciously.
Education: An excessive college diploma or identical is wanted, at the same time as a degree in an associated place is a plus.
Benefits:
- Retirement Plan: We provide a retirement plan to help you keep for your future and make sure financial security.
- Medical Coverage: Employees are supplied with clinical insurance to help their fitness and well-being.
- Profit Sharing: Lenskart affords earnings-sharing possibilities, permitting employees to proportion inside the company’s fulfillment and boom.
Working Environment:
At Lenskart, we attempt to cultivate leaders who foster inclusivity and mentorship. Our institution is dedicated to helping each different’s growth and fulfillment in collaborative and remarkable artwork surroundings. We believe in empowering our personnel and supplying them with the belongings they want to excel in their roles.
Equal Opportunity Statement:
Lenskart is an identical possibility organization and does not discriminate on the idea of race, color, religion, intercourse, countrywide starting region, age, disability, or each other function included through law. We are devoted to growing a diverse and inclusive place of work wherein all employees are valued and revered.
Deadline to Apply: August 17, 2024
If you meet the requirements and are searching for a worthwhile opportunity to enroll in a dynamic group, we inspire you to apply for the Client Relations Representative function at Lenskart these days.
How to Apply:
To follow, please submit your software program on GrabJobs. You may be notified in case you are shortlisted for the hobby. Join us in offering high-quality eyewear solutions and client studies!
Benefits at Lenskart
Retirement Plan: Secure your future with a sturdy retirement monetary financial savings plan.
Medical Coverage: Comprehensive scientific advantages to help employee health.
Profit Sharing: Share the agency’s success via earnings-sharing opportunities.
Supportive Work Environment: A collaborative and inclusive place of business that values worker boom.
Professional Development: Opportunities for skills enhancement and professional development in the organization.
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