- Role: Customer Solutions Manager Job
- Location: Minneapolis, MN
- Salary: $105,100 a year
- Work Type: Full-time
- Company: Amazon
About Amazon Company
Amazon is devoted to a various and inclusive place of business. Amazon is an opportunity company and does now not discriminate based on race, national origin, gender, gender identity, sexual orientation, veteran popularity, incapacity, age, or other legally covered status. For individuals with disabilities who would like to request an accommodation, please visit
Customer Solutions Manager Job Description
The Customer Solutions Manager is an essential position within an employer, accountable for making sure that purchaser wishes and expectations are met via the development and implementation of tailor-made solutions. This role bridges the distance between clients and diverse departments in the organization, especially sales, product improvement, and customer service.
Customer Solutions Manager Job Key Skills
- Customer-Centric Mindset: Deep understanding of consumer needs and a dedication to turning in solutions that decorate purchaser delight and loyalty.
- Problem-Solving Skills: Strong analytical and essential thinking abilities to diagnose problems, become aware of root causes, and expand effective answers.
- Communication Skills: Excellent verbal and written exchange talents to truly convey ideas, present answers, and facilitate discussions between customers and internal groups.
- Project Management: Proficient in handling multiple projects concurrently, making sure of timely transport and adherence to satisfactory requirements. Familiarity with challenge control gear and methodologies is important.
- Technical Acumen: Solid information on the agency’s products and services, in addition to the capacity to understand and communicate technical information to non-technical stakeholders.
Customer Solutions Manager Job Roles
- Customer Advocate: Act as the voice of the purchaser inside the company, making sure that customer comments and wishes are communicated to relevant departments and addressed directly.
- Solution Development: Collaborate with income, product development, and technical teams to design and put in force customized answers that meet particular consumer necessities.
- Relationship Management: Build and hold strong, lengthy-time period relationships with key customers, ensuring their ongoing pleasure and loyalty.
- Sales Support: Provide aid to the income crew by way of providing product information, making ready proposals, and participating in customer shows to assist in closing deals.
- Performance Monitoring: Track and analyze key performance metrics related to customer delight, answer implementation, and standard account health, the usage of these statistics to pressure non-stop improvement.
Education and Qualifications
- Bachelor’s Degree: A diploma in Business Administration, Marketing, Engineering, or a related subject is generally required.
- MBA: A Master’s in Business Administration or an associated superior diploma may be quite useful, imparting deeper commercial enterprise insights and strategic questioning capabilities.
- Relevant Certifications: Certifications in project control (e.g., PMP, PRINCE2), client dating control (e.g., CRM certifications), or relevant technical fields can decorate qualifications.
- Industry Experience: Experience within the unique enterprise of the organization (e.g., IT, healthcare, finance) is frequently required to ensure a robust understanding of enterprise-specific consumer desires and answers.
- Technical Training: Additional training or coursework within the enterprise’s precise products or services, in addition to familiarity with relevant software programs and gear (e.g., CRM structures, undertaking control software).
Key Responsibilities
- Customer Needs Assessment: Conduct thorough assessments of client needs and necessities, the use this data to expand tailored solutions that address those needs efficaciously.
- Solution Implementation: Oversee the implementation of patron answers, coordinating with inner groups to ensure tasks are completed on time, within finances, and to the client’s delight.
- Customer Onboarding: Manage the onboarding system for new customers, making sure they understand and might correctly use the organization’s products or services.
- Continuous Improvement: Regularly acquire and analyze patron comments to identify regions for development in merchandise, offerings, and strategies. Work with applicable departments to implement modifications.
- Reporting and Documentation: Maintain specific data of customer interactions, solutions furnished, and task development. Prepare everyday reports for management on client delight and challenge outcomes.
Detailed Responsibilities
- Customer Needs Assessment and Customization: Conduct in-intensity discussions with clients to understand their enterprise challenges and objectives. Develop customized solutions that align with their unique wishes, ensuring the business enterprise’s products and services are efficaciously utilized to solve their troubles.
- Implementation Oversight: Lead the implementation segment of purchaser answers, coordinating with pass-purposeful groups which include income, product development, and customer service. Ensure all aspects of the solution are brought as promised, and any troubles that stand up for the duration of implementation are right away addressed.
- Customer Training and Support: Provide education sessions and sources to customers, ensuring they are fully ready to use the solutions furnished. Offer ongoing aid to deal with any questions or problems, enhancing the general customer experience.
- Customer Feedback Loop: Establish an ordinary remarks loop with clients to collect insights on their delight and the effectiveness of the answers supplied. Use these remarks to power enhancements in products and services, and to expand high-quality practices for destiny implementations.
- Relationship Building and Management: Maintain ordinary touch with key customer stakeholders, building strong, believe-based total relationships. Act as their number one factor of touch with the employer, making sure they feel valued and heard. Work proactively to expect their destiny needs and provide answers that may assist them attain their long-term dreams.
Apply Now: Customer Solutions Manager Job
More Jobs