Role: Help Desk Technician
Experience: 0 – 2 years
Salary: Not Disclosed
Location: Salem, United States (USA)
Employment Type: Full Time, Permanent
Education: UG: Any Graduate, PG: Any Postgraduate
About American Technology Consulting Company
We offer end-to-quit fully custom-designed Managed Testing Turnkey Services that allow you to recognition for your middle enterprise. We take the duty of application trying out at an agency or software stage and provide a shared risk model to organizations who want to transform their trying out to reap excellence without the expense of large overheads and everyday obligations while preserving typical manipulation of your undertaking.
Help Desk Technician Job Description:
A Help Desk Technician also referred to as a Support Technician or IT Support Specialist, is answerable for offering technical assistance and support to quit users experiencing laptop hardware, software, or community-related issues. They function as the primary factor of contact for troubleshooting and resolving IT-associated issues, ensuring the smooth operation of generation structures inside an agency.
Help Desk Technician Role:
- The position of a Help Desk Technician is to provide technical assistance and help to give up users experiencing IT-related issues, including hardware, software program, and network troubles. They function as the primary line of protection in resolving technical troubles, escalating complex issues to better-stage assist teams when vital.
- Help Desk Technicians play a vital position in ensuring the efficient operation of technology structures and minimizing downtime to maximize productiveness inside an employer.
Education and Qualifications:
- While specific educational requirements can also vary, Help Desk Technician positions usually require an excessive faculty diploma or equivalent, together with applicable technical certifications or coursework in the information era or laptop technology.
- Certifications inclusive of CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator Associate are often preferred or required. Hands-on experience with laptop hardware, software installation, troubleshooting, and customer support is incredibly valued.
- Continuous mastering and professional development through additional certifications, schooling programs, and sensible enjoyment are vital for professional development on this subject.
Key Responsibilities:
- Technical Support: Provide faraway or on-web page technical assistance and assist to end-customers experiencing hardware, software, or network-associated troubles, along with computer systems, laptops, printers, and mobile devices.
- Issue Diagnosis: Troubleshoot and diagnose technical troubles with the use of appropriate gear and sources, figuring out root causes, and implementing solutions to solve troubles promptly.
- Ticket Management: Receive, log, prioritize, and music assist requests and incidents with the use of help table ticketing structures, ensuring accurate documentation, decision, and closure of tickets within SLAs.
- Customer Communication: Communicate with quit-users professionally and successfully, presenting clean instructions, updates, and resolutions to technical problems via smartphone, e-mail, or in-character interactions.
- Problem Resolution: Resolve technical issues independently or collaborate with colleagues and higher-stage aid groups to cope with complicated problems, escalating unresolved issues as wanted and following up with cease-customers to ensure pride.
- Network Support: Assist with community connectivity troubles, including troubleshooting wired and wireless connections, IP addressing, DNS configuration, and firewall settings, to make certain dependable and stable communities get entry.
- Training and Documentation: Provide quit-person training and steering on IT-related subjects, quality practices, and methods, creating and preserving documentation, information base articles, and personal courses for self-help sources.
- Continuous Improvement: Proactively perceive opportunities to improve IT aid procedures, equipment, and tactics, contributing to the enhancement of assist table operations and the general user experience.
- Software Installation and Configuration: Install, configure, and troubleshoot software applications, updates, patches, and security settings, ensuring compatibility and compliance with organizational rules and strategies.
- Hardware Maintenance: Perform hardware upkeep, enhancements, installations, and replacements as needed, coordinating with companies or external provider carriers for warranty repairs or replacements.
Help Desk Technician Skills:
- Technical Proficiency: Strong facts of computer hardware, software program applications, working structures, and community infrastructure to diagnose and resolve technical problems.
- Problem-solving: Analytical and essential wondering abilities to discover root causes of issues and increase powerful solutions in a timely way.
- Customer Service: Excellent communication and interpersonal talents to engage with end-users professionally, empathetically, and patiently, presenting clean instructions and assistance.
- Troubleshooting: Proficiency in troubleshooting techniques and tools to diagnose and remedy hardware, software, and community troubles effectively.
- Attention to Detail: Meticulous interest in detail to appropriately record troubles, answers, and troubleshooting steps, ensuring whole facts for future reference.
- Time Management: Ability to prioritize and manage more than one responsibility and tickets concurrently, assemble provider degree agreements (SLAs), and resolve problems right away.
- Adaptability: Flexibility and flexibility to take a look at new technologies, tactics, and strategies briefly and efficiently.
- Teamwork: Collaboration and teamwork abilities to work efficaciously with colleagues, escalate complicated problems as wanted, and percentage understanding and expertise.
- Patience: Ability to remain calm and affect man or woman even when dealing with aggravated or disappointed quit-users, preserving professionalism and attention to problem choice.
- Continuous Learning: Commitment to staying updated on agency trends, exceptional practices, and rising technology to enhance technical abilities and understanding.
Apply Now: Help Desk Technician
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