Senior Technical Representative Provide frontline IT useful resource and incident control for commercial enterprise agency users thru cellular telephone, e mail, or ticketing structures. You’ll troubleshoot, remedy, or enhance technical problems throughout computer, packages, infrastructure, and identification systems.
✅ Key Responsibilities
- Handle and triage incoming carrier requests and incidents (Sev half of), escalating as essential to L2/L3 companies
- Support application software, Windows OS, computing tool hardware, remote system, and primary network issues
- Use far flung computer equipment and diagnostic software program to solve patron issues
- Log special incident information, hold facts base articles, and observe ITSM SLAs
- Work with tools like BMC Remedy, Okta, Active Directory, Office 365 admin console, PowerShell, and monitoring system (SolarWinds)
🎓 Qualifications & Skills
- 2–five years of IT manual or provider desk revel in
- Diploma or degree in IT/Computer Science (e.G., BCA/MCA/B.E./B.Tech)
- Strong communication competencies and ability to artwork throughout global teams and multicultural environments
- Familiarity with Windows OS troubleshooting, a ways off resource, and number one network diagnostics
🌟 Nice to Have
- ITIL V3/V4 certification, CCNA/CCNP, or superior admin credentials
- Exposure to PowerShell scripting, monitoring tools like SolarWinds, and identity management merchandise (Okta, AD, O365)
