- Job Role: Sales Associate
- Salary: $0.62 per mile
- Location: New York, NY
- Company: Hershey’s Company
- Qualification: High college degree
- Job Type: Part-time
ABOUT HERSHEY’S COMPANY
Hershey’s, based totally in 1894 by Milton Hershey, is one of the most crucial and iconic chocolate manufacturers in the international. Based in Hershey, Pennsylvania, the organization is famend for its signature milk chocolate bars, on the facet of a severa variety of products, together with Reese’s, Kit Kat, Hershey’s Kisses, and more. Hershey’s dedication to exceptional and innovation has made it a liked brand for over a century.
The corporation is also devoted to sustainability and network outreach, focusing on the moral sourcing of cocoa, reducing environmental impact, and supporting nearby communities through the Hershey’s Trust. In addition to its flagship chocolate products, Hershey’s additionally offers loads of unique snacks, inclusive of baking products, liquids, and more. Hershey’s maintains to conform, expanding its product services and keeping a strong presence in international markets whilst finally committed to its center values of making joy through chocolate.
Job Description:
A Sales Associate is answerable for imparting brilliant customer support, helping customers with product choice, and making sure an effective purchasing revel. Key obligations encompass greeting customers, answering product-related questions, processing transactions, retaining safe cleanliness, and restocking cabinets. Sales Associates additionally assist with visual vending and promote promotions or sales. They have to stay knowledgeable approximately merchandise and market trends, take care of customer inquiries, and remedy proceedings successfully. Strong conversation, teamwork, and problem-solving skills are important to succeed in this fast-paced retail environment. Flexible hours, which include evenings and weekends, can be required.
Qualifications and Skills for a Sales Associate:
Education and Experience:
- A high college degree or equal is commonly required. Some employers may prefer candidates with some university training, in particular in business or retail control.
- Previous enjoy in retail or customer service is regularly preferred but no longer obligatory, as on-the-activity schooling is usually furnished.
Customer Service Skills:
- Exceptional interpersonal competencies are important for building rapport with clients and making sure a fine shopping enjoy. A Sales Associate needs to be approachable, pleasant, and empathetic to consumer wishes.
- Strong verbal exchange capabilities, both verbal and non-verbal, are vital to efficiently engaging with clients, solving questions, and providing product pointers.
- Active listening capabilities are important to apprehend patron wishes and choices, permitting the companion to offer tailor-made answers and enhance pleasure.
Product Knowledge:
- A deep understanding of the goods being sold is crucial. Sales Associates should be capable of explaining the capabilities, benefits, and specs of products to customers attractively and clearly.
- Staying up to date on new arrivals, promotions, and marketplace tendencies is vital to help clients make knowledgeable decisions and encourage sales.
Sales and Upselling Abilities:
- Sales Associates need to be proactive in riding sales and assembly or exceeding sales goals. They ought to have the capability to upsell or cross-sell additional merchandise that supplement consumer purchases.
- Persuasion and negotiation abilties can assist in closing income and maximizing sales, but this ought to constantly be achieved in a manner that is patron-centric.
Problem-Solving and Conflict Resolution:
- Being capable of coping with consumer concerns, resolving complaints, and discovering suitable answers quickly and efficaciously is a key skill for Sales Associates. Maintaining a calm and professional demeanor under pressure is critical.
- The ability to handle hard or irate customers and ensure consumer pride while upholding organization guidelines is important.
Organizational and Time Management Skills:
- Sales Associates must manipulate a couple of duties, along with restocking cabinets, processing transactions, and helping customers, frequently under time constraints. Strong organizational and multitasking competencies are important.
- Time management abilties help friends remain centered on priorities while maintaining shop cleanliness and visual attraction.
Teamwork and Flexibility:
- The capacity to paintings collaboratively with others, along with shop managers and fellow friends, is necessary to make certain smooth operations. Flexibility to work varying shifts, weekends, and vacations can also be required.
- Physical Stamina:
- Retail positions frequently require status for lengthy intervals, lifting and wearing merchandise, and moving between unique areas of the shop. Therefore, physical stamina and the capacity to deal with those needs are vital.
Technology Proficiency:
- Familiarity with point-of-sale (POS) structures, cash registers, and inventory management gear is regularly required to perform day-by-day obligations efficiently. Basic pc abilties will also be wanted for responsibilities inclusive of checking stock or processing returns.
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