- Optum Remote Jobs
- Role: Customer Service Representative – Remote in EST or CST
- Location: Franklin, TN, Remote
- Salary: $16/hr – $28.85/hr
- Work Type: Full-time
- Company: Optum
Discover Optum Remote Jobs in Franklin
In contemporary day rapid-paced virtual international, a long way off jobs are getting increasingly well-known. If you are searching for a work-from-domestic opportunity with a great healthcare organization, the Optum Remote Jobs in Franklin is probably the first-rate match. Optum, part of UnitedHealth Group, offers a Customer Service Representative Job that lets experts spend remotely at the same time helping customers across the healthcare area.
Job Description: Optum Remote Jobs in Franklin
As a Customer Service Representative at Optum, you will play a essential characteristic in helping clients with healthcare-related inquiries. You will feature a key factor of touch for individuals, companies, and different stakeholders, ensuring seamless conversation and problem choice. Your primary responsibilities will encompass addressing client worries, managing claims, and providing records concerning healthcare regulations and advantages.
Roles and Responsibilities
Customer Support
- Handle inbound and outbound calls from participants and healthcare vendors.
- Assist customers with billing inquiries, claims, and coverage statistics.
- Provide correct and timely responses to client problems.
Issue Resolution
- Investigate and solve issues associated with healthcare benefits and claims.
- Work with inner organizations to make sure easy hassle selection.
- Document purchaser interactions and observe up on unresolved problems.
Data Management & Reporting
- Maintain accurate consumer statistics and logs.
- Provide insights on commonplace consumer concerns and areas for development.
- Generate critiques to beautify customer service operations.
Compliance & Process Adherence
- Follow business organization guidelines and HIPAA rules.
- Adhere to conventional running procedures to ensure fine customer interactions.
Required Skills
Strong Communication Skills: Ability to communicate correthrough through cellphone, e-mail, and chat.
Customer-Centric Approach: Ability to address clients with empathy and professionalism.
Problem-Solving Ability: Quick preference-making and analytical capabilities to clear up client problems.
Attention to Detail: Accurate documentation and file-retaining.
Technical Proficiency: Basic knowledge of laptop programs, CRM tools, and healthcare structures.
Time Management: Ability to deal with more than one purchaser interaction efficaciously.
Adaptability: Willingness to learn and adapt to changing healthcare tips and employer techniques.
Education and Qualifications
- High faculty degree or same (Bachelor’s diploma favored but not mandatory).
- Previous customer service revels in (preferably in healthcare, insurance, or name middle environments).
- Familiarity with healthcare terminology and insurance guidelines.
- Proficiency in the usage of CRM software programs, Microsoft Office Suite, and one-of-a-kind related packages.
- Ability to work independently in far-off surroundings with minimum supervision.
Salary and Benefits
Work-from-Home Flexibility
- Fully a long way off position, contemplating better paintings-life balance.
- No commuting is required, saving time and transportation prices.
Health and Wellness Benefits
- Comprehensive health, dental, and vision insurance.
- Mental fitness useful resource programs and health responsibilities.
Career Growth & Development
- Access to professional education and professional improvement packages.
- Opportunities for promotions and role advancements internal Optum and UnitedHealth Group.
Paid Time Off and Leave Policies
- Generous PTO cove alongside side tours, unwell depart, and private days.
- Paid parental leave for new mother and father.
Financial Perks
- 401(ok) retirement plans with company contributions.
- Employee reductions on healthcare and wellness merchandise.
Why Work at Optum?
Optum is a first-rate healthcare offerings enterprise dedicated to enhancing healthcare studies for members, vendors, and employees. By joining Optum Remote Jobs in Franklin, you emerge as a part of an employer that values innovation, customer satisfaction, and well-being.
How to Apply: Click On the Apply link Below
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