Customer Service Billing Representative: Spectrum Job Openings for Customer Service Billing Representative. In a rapidly evolving global telecommunications industry, Spectrum stands out as the most advantageous issuer offering revolutionary answers across internet, TV, cell, and voice services. With a robust dedication to customer delight, Spectrum is constantly increasing its team to support its growing customer base. One such opportunity is the Customer Service Billing Representative placed in Blue Ash, OH—a characteristic that blends communication, technical understanding, and problem-fixing competencies.
- Role: Customer Service Billing Representative
- Location: Blue Ash, OH
- Work Type: Full-time
- Company: Spectrum
About Careers at Spectrum
Spectrum, a part of Charter Communications, is one of the main broadband connectivity corporations within the United States, serving more than 32 million customers in forty-one states. It is thought for its robust commitment to innovation and carrier, supplying extremely good enjoyment and connectivity offerings. With a strong focus on variety, inclusion, and worker well-being, Careers at Spectrum has continuously ranked among the top U.S. Employers.
Job Description: Customer Service Billing Representative
The Customer Service Billing Representative is a full-time function that performs a vital role in ensuring clients have a positive experience in whilst dealing with billing inquiries and customer issues. As a consultant, you’ll address incoming calls, clear up billing issues, provide a reason behind account prices, and provide solutions that assist in maintaining clients. Whether you’re looking to develop your profession in customer service or start afresh in dynamic surroundings, this opportunity at Spectrum is well worth considering. The job is now open for programs and has been reposted truly 4 hours inside the past, indicating ongoing hiring needs and the employer’s proactive search for pinnacle abilities.
Key Responsibilities
- Handle inbound calls from customers with billing-related questions or worries.
- Explain expenses on purchase bills and solve discrepancies appropriately.
- Assist with account adjustments, upgrades, or charge preparations.
- Use software systems to gain access to consumer debts and update information.
- Maintain updated know-how of Spectrum merchandise, services, and billing structures.
- Provide fantastic customer support and promote customer satisfaction.
- Work carefully with crew leads and supervisors to decorate the service splendidly.
- Document all purchaser interactions surely and correctly.
Key Skills
- Strong verbal and written conversation competencies.
- Ability to address hard conditions with professionalism.
- Proficiency in the utilization of pc structures and navigating billing software application.
- Critical thinking and problem-solving abilities.
- Patience and empathy are required in managing a wide range of patron feelings.
- Attention to detail and a dedication to accuracy.
Education and Qualifications
- High school diploma or same required.
- Some university coursework or a diploma is desired; however, it is no longer mandatory.
- Bilingual competencies (mainly Spanish) are a plus.
- Prior schooling or certification in customer support may be highly beneficial.
Experience Required
- Previous enjoy in a name middle or customer support environment is desired.
- Experience managing billing-related issues or technical help is a plus.
- Freshers with strong verbal exchange abilities and a purchaser-first mindset are recommended to apply.
Job Location
Blue Ash, OH, a thriving suburb of Cincinnati, is where this characteristic is primarily based. It gives a pleasant jogging surroundings with get right of entry to to modern office centers, nearby facilities, and transportation.
Benefits of Working at Spectrum
Competitive Pay: Receive an honest, market-aggressive profit with possibilities for time-based pay and bonuses.
Comprehensive Training: Access thorough onboarding and on-the-project schooling to ensure achievement.
Health and Wellness: Enjoy medical, dental, imaginative and prescient coverage, and well-being programs.
Retirement Plans: Participate in a 401(okay) plan with the corporation in a form.
Paid Time Off: Benefit from holiday days, ill go away, and paid vacations.
Career Growth: Access internal possibilities for development throughout departments.
Tuition Reimbursement: Receive aid for pursuing schooling and certifications.
Diverse and Inclusive Culture: Work in an environment that values inclusion and teamwork.
Employee Discounts: Enjoy reductions on Spectrum products and services.
Job Stability: Join a main organisation with a strong boom trajectory and national presence.
How To Apply: Click on the Apply Link Below.⇓
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