Call Auditor: Careers at Infoedge provide a number of the most sought-after career opportunities in India, and the Call Auditor position in Noida is one such exciting opportunity for professionals with 2-5 years of experience. With an aggressive earnings range of three 5-four.Five LPA, this role is right for human beings in search of to grow in a dynamic work environment.
- Role: Call Auditor
- Company: Info Edge
- Experience: 2 – 5 years
- Salary: 3.5-4.5 Lacs P.A.
- Location: Noida
About Careers at Info Edge
Info Edge is one of India’s principal online classifieds businesses, known for pioneering process portals like Naukri.com, real estate structures like 99acres.com, matrimonial services like Jeevansathi.com, and training portals like Shiksha.com. Founded in 1995, the employer has grown exponentially, turning into a trusted call in virtual recruitment and on line offerings. With a strong presence in Noida and one-of-a-kind principal towns, Info Edge gives a colourful paintings subculture that fosters innovation, collaboration, and profession boom.
Job Description: Call Auditor
The Call Auditor role is a crucial function in the corporation, making sure splendid guarantee and compliance in customer interactions. The expert on this function can be answerable for monitoring and comparing calls to hold carrier requirements and enhance consumer enjoy. The Call Auditor function at Info Edge is an amazing opportunity for professionals looking for balance and an increase in a reputable agency. With a focus on high-quality assurance and consumer enjoyment, this feature offers a profitable career direction in Noida.
Key Responsibilities
- Call Monitoring & Evaluation – Review and check out recorded calls to make sure adherence to enterprise organisation policies and customer support requirements.
- Quality Assurance – Identify regions of improvement in name management, communication, and determination performance.
- Feedback & Reporting – Provide optimistic remarks to call center entrepreneurs and prepare exact reports on call high-quality metrics.
- Compliance Checks – Ensure all calls have a look at crooked and regulatory suggestions.
- Training Support – Assist in educating new hires by sharing insights from call audits.
- Performance Analysis – Track key performance indicators (KPIs) to measure agent overall performance and patron satisfaction.
- Process Improvement – Suggest upgrades in call-dealing procedures to optimize customer interactions.
Key Skills Required
- Analytical Skills – Ability to evaluate names best and identify developments.
- Attention to Detail – Keen observation to encounter inconsistencies in dealing with.
- Communication Skills – Strong verbal and written communication for powerful comments.
- Technical Proficiency – Familiarity with call monitoring software and reporting tools.
- Problem-Solving – Capability to suggest upgrades primarily based on audit findings.
- Customer-Centric Approach – Understanding of customer support exquisite practices.
Education & Qualifications
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Certification in Quality Assurance or Call Auditing (desired, however, no longer compulsory).
- Proficiency in MS Office (Excel, PowerPoint) for reporting and assessment.
Experience Required
- 2-5 years of enjoy in call auditing, pleasant guarantee, or customer service roles.
- Prior experience in BPO, call centers, or telecom industries is incredible.
- Familiarity with call recording equipment and CRM software is a plus.
Job Location: Noida
The Call Auditor characteristic is primarily based in Noida, a thriving corporate hub with remarkable infrastructure and connectivity. Noida offers a mix of city comfort and professional growth possibilities, making it a superb location for profession-pushed human beings.
Benefits of Working at Info Edge
Competitive Salary: Attractive repayment package deal (3.Five-four.Five LPA).
Professional Growth: Opportunities for talent improvement and career improvement.
Work-Life Balance: Flexible work policies and a supportive work environment.
Health Benefits: Comprehensive health insurance for personnel.
Learning & Development: Access to schooling packages and workshops.
Employee Engagement: Team-constructing activities and employer activities.
Modern Workplace: Well-prepared office spaces with advanced technology.
How to Apply: Click on the Apply Link Below⇓
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