Concentrix, a global leader in business services and customer engagement, is actively searching for experienced Operations Managers to supervise India-primarily based help teams in towns like Gurugram, Bengaluru, Ranchi, and more.
Key Responsibilities
- Lead groups of one hundred+ executives and group leaders in voice/chat operations.
- Manage SLAs, KPIs, performance metrics, and client scorecards.
- Drive revenue via accurate forecasting, budgeting, and productiveness monitoring.
- Recruit, train, and mentor group leads and staff to power service excellence.
- Collaborate on pass-practical initiatives with HR, WFM, Quality, Training & TA.
- Resolve escalations, reviews, and audits, retaining group morale and meeting client expectancies .
🔍 What Concentrix Seeks
- Graduate diploma or equivalent experience
- 5–12 years in BPO or operations management (voice/chat desired).
- Strong communication, patron interaction, and stakeholder control
- Strategic philosopher who can power continuous development in excessive-extent environments
- Resilient, adaptable, with education reviews across leadership ranges
💰 Compensation & Culture
Estimated Salary: ₹10–18 LPA (varies via enjoy)
Work Culture:
- 4.1/five score on AmbitionBox among operations managers.
- 4.Five/5 rating on Glassdoor, praising subculture, inclusion, process protection .
- On-website online paintings predicted; paintings-from-domestic is rare
